Our client, Elders, is one of Australia’s most iconic and trusted agribusiness organisations with a proud history spanning over 185 years. With a focus on operational excellence and continuous improvement, their Enterprise Systems team plays a critical role in keeping business-critical applications running smoothly and ensuring users across finance, procurement, supply chain and commercial operations are well supported. They are now seeking an Enterprise Applications Support Analyst, on a 12-month fixed term contract, to join the team and bring both strong technical capability and genuine customer focus to the role.

About The Role

The Enterprise Applications Support Analyst is a customer-facing support role at the heart of the Enterprise Systems function. This is a 12-month fixed term contract where you will be the trusted point of contact for business users experiencing issues with Microsoft Dynamics 365 Finance & Operations, Dynamics 365 Customer Service and other enterprise applications.

Key Responsibilities

- Deliver exceptional customer service across the full support lifecycle, maintaining regular communication, managing expectations and following issues through to resolution.
- Investigate application issues and conduct troubleshooting workshops, screen‑sharing sessions and Teams calls to understand problems in real time.
- Gather information through effective questioning and discovery sessions to identify root causes rather than treating symptoms.
- Manage incidents and service requests, triaging and coordinating with technical teams, vendors and business stakeholders to drive timely outcomes.
- Support business users across Finance, Procurement, Sales,



Inventory, Supply Chain and other operational functions.
- Develop and maintain support guides, SOPs, FAQs and knowledge base articles.
- Identify recurring issues and recommend long‑term improvements to support processes and user experience.
- Contribute to user training and application adoption activities.

About You

To Be Successful In This Role, You Will Demonstrate:

- 5+ years of experience supporting business-critical software applications, ERP systems or enterprise business systems, preferably within D365 environments.
- Experience supporting Microsoft Dynamics 365 Finance & Operations and/or Dynamics 365 Customer Service, with exposure to Finance, Procurement, Inventory, Supply Chain or Sales business processes.
- Proven ability to lead discovery conversations, ask probing questions and identify root causes behind reported issues.
- Strong investigative and analytical problem‑solving skills, with high attention to detail and follow‑through.
- Exceptional written and verbal communication skills, with the confidence to engage stakeholders at all levels.
- Proficiency with Microsoft Teams for collaboration, discovery and resolution workshops.
- Ability to manage competing priorities calmly and professionally in a fast‑paced workplace.
- Desirable experience includes Azure DevOps and ServiceNow or similar ITSM platforms.

How to Apply

This is a standout chance for a naturally curious, people‑first support professional to join a high‑performing enterprise systems team and make a genuine impact. For further information or a confidential discussion, please contact Caitlin Shears at .

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📌 Enterprise Systems Support Analyst (Adelaide)
🏢 EGM Recruitment
📍 Adelaide