About Us

The Salvation Army is a Christian movement and one of Australia's largest and most‑loved charities. We believe in doing positive that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Eva Burrows College (The Salvation Army) is seeking a friendly, organised and customer focused individual to join our team as a College Services and Customer Support Officer.

Position Overview

This permanent, full‑time onsite position is highly varied. You will be the welcoming face of the College, providing high‑quality customer service to students, staff, visitors and conference/event users. You will support students across the full lifecycle, assist with administrative processes, and help ensure the smooth operation of our campus, events, and accommodation.

Key Responsibilities

- Deliver front‑of‑house customer service across reception, phone, email and online channels.
- Assist students with admissions, enrolment, course information, LMS access and general enquiries.
- Maintain student records and ensure data accuracy in CRM and Student Management Systems.
- Support learning content and LMS updates, navigation and tier‑1 troubleshooting.
- Drive engagement activities including outbound campaigns and retention/alumni support.
- Provide campus and event support including bookings, administrative tasks, security access and basic IT/AV assistance.

About You

You are approachable,



organised and confident working in a busy, customer‑focused environment. You enjoy helping people, learning new systems, and working collaboratively with others. Experience in the education sector, customer service or administration is highly valued.

What We Offer

- An attractive salary including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits ($2,650).
- On‑site parking.
- Generous paid parental leave for primary (12 weeks) & secondary carers, purchased leave scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
- Salvos Rewards – access to exclusive financial, retail and lifestyle discounts and benefits.
- Novated car leasing, discounts on car hire and purchase.

Equal Opportunity

We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/ or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

Commitment to Child Safety

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child‑facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory nationally coordinated criminal history check.

Core Values

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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📌 College Services and Customer Support Officer (Maroondah City)
🏢 The Salvation Army Australia
📍 Maroondah City