Role Overview

As the new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim. You will play a vital part in ensuring a smooth and effective assessment process, reducing claims duration and delivering an excellent customer experience.

Responsibilities

- Provide excellent customer service, following all relevant system & protocols outlined in the knowledge system
- Maintain consistent & proactive communication with customers, repairers and tow operators, identifying and appropriately acting on instances of customer dissatisfaction
- Provide appropriate advice and guidance to customers to inform their decision making leading to optimal assessing, repair, or total loss resolutions
- Facilitate rebooking and pathing activities by guiding customers into our Internal Assessment Centres (IACs) and repairer network
- Effectively manage all aspects of repairer services throughout the fulfilment process and proactively manage all administrative activities from booking to assessment authorisation

Skills & Experience

- Highly developed verbal & written communication skills with the ability to influence stakeholder outcomes
- Previous experience working in the insurance industry, with demonstrated strong customer service skills
- Strong computer skills with previous experience working with industry specific programs, or the ability to quickly learn the necessary systems
- Ability to effectively prioritise tasks and manage workload,



with the ability to adapt to unexpected demands and a team player
- Able to manage challenging situations in a calm and professional manner, with a problem solving, solutions focused approach

Benefits

- Location – Lidcombe: This role is based at our Lidcombe Insurance Assessment Centre and is an on-site role.
- Be rewarded – we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Options for leave – life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the prospect to purchase additional leave to cover all of the big stuff.
- Grow with us – we’ve got learning and professional development opportunities to suit everyone.
- Give back – our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- Take care of yourself – your wellbeing is important to us and our healthy mind and body hub, mental‑health support and fitness discounts will help you be your best self.
- Celebrate the wins – we love sharing our successes and celebrating together – join us and you’ve got a ticket to our many on‑site events throughout the year, family fun days and annual celebrations.
- Perks App – Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

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📌 Assessing Support Officer (City of Sydney)
🏢 Auto & General Australia
📍 City of Sydney