Join Australia’s largest photographic retailer, a trusted name with over 50 stores nationwide. Our client are proud of their family-oriented culture, supportive team environment, and solid values that underpin everything they do.

$70-75k plus superplusgym membership, excellent staff discounts and team social events

Based in Brookvale

Permanent Full-time Role

Key Responsibilities

- Provide Level 1–2 technical support for desktops, laptops, printers, mobile devices, and other end-user equipment.
- Troubleshoot and resolve escalated incidents relating to Windows, macOS, Office 365, and business applications.
- Provide network support on LAN’s and routers.
- Support Microsoft 365 services including Azure AD, Exchange Online, SharePoint Online, and OneDrive.
- Perform routine administration of Windows and Linux servers, including patching, monitoring, backups, and maintenance tasks.
- Support device and application management through Microsoft Intune.
- Adhere to security best practices including MFA, patching, and access control.
- Log, prioritise, and resolve support requests through the IT ticketing system (Jira)



in accordance with agreed SLAs.
- Communicate clearly and professionally with end users, providing timely updates and resolution outcomes.
- Escalate complex or unresolved issues to senior IT staff or 3rd party vendors where appropriate.
- Maintain a high standard of customer service while managing multiple competing priorities.

Essential Experience and Skills

- Qualifications in Information Technology.
- Experience with Remote Access tools, Microsoft stack & Jira.
- Excellent teamwork, interpersonal, and communication skills particularly in the explanation of technical concepts to other stakeholders.
- High attention to detail and analytical skills.
- Demonstrated administrative, organisational and time management skills.
- Demonstrated problem solving and prioritisation skills.
- Sound decision making capability.

Desirable

- Experience in a consumer electronics retail/wholesale business.
- Previous experience in supporting Pronto.
- Previous experience in a similar role.

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📌 IT Support Engineer (Northern Beaches Council)
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