Our Federal Government client is seeking to source several Case Officer roles to commence mid to late August 2026.

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Keyword:

Sector:

Location:

- Located Adelaide SA
- Until June 2027 with possible extension
- Fantastic Opportunity

The Opportunity :

Do you have a passion for working in fast-paced service delivery environments? Do you have exceptional customer service and problem-solving skills? Do you have sound administration and clerical skills? Do you excel in meeting and achieving targets? If you have answered yes to these questions, WE WANT YOU!

The Ideal Candidates:

- Strong customer service skills whilst displaying empathy and emotional intelligence.
- Ability to problem solve using sound judgement and risk.
- Agility and flexibility to evolve rapidly to change plans or course of direction.
- Ability to work under pressure, apply both a sense of urgency and the highest level of discretion and confidentiality. '
- Ability to work in a service delivery environment focused on meeting local and network demands - consistent with clearly defined output and quality performance expectations.
- A positive can-do attitude, displaying personal resilience, calmness and focus on achieving objectives, even in difficult circumstances.
- Capability to identify, assess, and instigate actions independently and complete tasks within appropriate timeframe.
- Ability to effectively use business applications,



tools and recent technology to streamline internal processes.

Key Duties :

- Deliver courteous, prompt, and professional customer service when providing guidance to the public through various channels including face-to-face, telephone or in writing, ensuring approved scripts or templates are used where applicable.
- Use effective judgement and investigative skills to monitor and manage Document Applications and workflows.
- Undertake document processing including decision-making and recommendations on the eligibility of applicants by providing appropriate determinations that are informed by relevant legislation, regulation, policies, and guidelines.
- Investigate, resolve, and review standard to moderately complex document eligibility and related issues. The definition of standard and moderately complex applications is set by the client with changes made to that definition as needed from time to time. Propose solutions to senior officers when escalating matters.
- Contribute to the provision of advice, assistance and guidance on document eligibility matters and the extent to which they comply with relevant legislation, regulations, policies, and guidelines and implement said policies and procedures.

To be eligible to apply for these positions you must be an Australian Citizen and either have or be willing to obtain a Baseline Security Clearance.

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📌 Case Officer (Adelaide)
🏢 Wellington Shire Council
📍 Adelaide