Department of Customer Services, Open Data and Small and Family Business Southern; Customer Services; Customer Services Safety & Regulation; Kingaroy

Looking for a role where you can make a real difference to the community every day?

Join our Customer Service Operations team and be the friendly, knowledgeable first point of contact for customers accessing essential government services. Based in Kingaroy, this temporary role offers variety, interaction and the chance to develop valuable public‑sector customer service skills.

You’ll support customers across multiple channels — phone, online and face to face — helping them resolve enquiries, access services and navigate processes with confidence. If you enjoy helping people, working in a supportive team and delivering outstanding service, this could be the opportunity for you.

Job details

- Position status: Fixed Term Temporary
- Position type: Part-time
- Occupational group: Customer Service/Call centre
- Classification: AO3
- Workplace Location: Wide Bay,South West Qld
- Job ad reference: QLD/ /26
- Closing date: 10-Aug-2026
- Yearly salary: $38681 - $42920
- Fortnightly salary: $ - $
- Job duration: Until 09 April 2027 with possible extension
- Contact person: Sue Layt
- Contact details: Ph:
- Access the National Relay Service

Make a difference through great customer service.

As a Customer Service Advisor, you'll play an important role in delivering high quality, accessible services to the Queensland community.



Every day is different and your work will directly support customers to access essential government products and services.

What you’ll do:

- Be a trusted point of contact for customers, assisting them across phone, online and face‑to‑face channels.
- Help customers access services such as licensing, registration, deceased estates, vessel registration and other government products.
- Provide clear, accurate information and resolve enquiries in a timely and professional manner.
- Encourage and support the use of self‑service options where appropriate, helping customers find the most efficient solutions.
- Confidently navigate multiple systems and databases to complete transactions and administrative processes.
- Support day‑to‑day operational tasks, including financial transactions and reconciliation activities.
- Work collaboratively within a supportive team environment to meet performance targets and shared goals.
- Assist with training and mentoring of staff when required, sharing your knowledge and experience.

Why this role?

This is a great opportunity to build your customer service capability within the public sector, gain exposure to a range of government services and work in a team that values professionalism, collaboration and continuous improvement.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This is a part-time position at 36.25 hours per fortnight (0.5 FTE).

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