Who are we?

So you might ask, who's CreditorWatch? We are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk. As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle-from customer onboarding and credit decision automation to credit risk management and automated collections. We were established in 2010 and have been named one of AFR's Top 10 Best Places to Work, as well as certified by Great Place to Work consecutively across . We are scaling at pace, making this an exciting time to join CreditorWatch.

Our Purpose: Empower Australian businesses to trade confidently with their customers.

Our Mission: We aim to be number one in our industry by delivering unique data insights and cutting-edge products.

Your Role & Team

The Accounts Receivable Officer is responsible for managing the end-to-end accounts receivable process, ensuring customer payments are collected accurately and on time while maintaining strong relationships with our customers. Working closely with internal teams, you'll reconcile accounts, resolve billing queries, monitor outstanding balances, and help optimise cash flow. This role plays a key part in protecting the financial health of the business by ensuring accurate records, minimising aged debt, and supporting an exceptional customer experience. You'll report directly to the Manager, Order to Cash in this role. Please note, it's a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office.





Responsibilities

- Daily Bank Reconciliations: Manage and reconcile daily customer payments and bank receipts, ensuring transactions are accurately recorded.
- Payment Collection: Follow up on outstanding payments via phone, email, and other communication channels to ensure timely collection.
- Account Reconciliation: Reconcile customer accounts, ensuring payments are accurately allocated and matched against invoices.
- Account Queries: Respond to and resolve customer queries relating to invoices, payments, collections, and other account-related matters.
- Credit Management: Assess and manage customer credit limits, monitor overdue accounts, and implement collection strategies to minimise bad debt.
- Reporting: Prepare regular accounts receivable reports, including aged receivables, and provide insights and updates to management.
- Customer Service: Deliver exceptional customer service by handling enquiries relating to invoices, payments and account balances professionally and efficiently.
- Data Management: Maintain accurate and up-to-date customer records within the accounting system.
- Compliance: Ensure all accounts receivable activities comply with company policies, procedures, and relevant legislation.
- Collaboration: Partner with teams across Finance, Sales,



and Customer Service to resolve billing issues and continuously improve invoicing and collection processes.

Ideal Candidate

- Technical Skills: Proficiency in accounting software (Xero and/or Microsoft Dynamics) and Microsoft Office, particularly Excel.
- Communication Skills: Strong verbal and written communication skills, with the ability to build effective relationships with customers and internal stakeholders.
- Attention to Detail: Exceptional accuracy and attention to detail when managing financial records, reconciling accounts, and processing invoices.
- Problem-Solving Skills: Strong problem-solving skills with the ability to resolve billing issues, manage disputes, and negotiate payment arrangements.
- Time Management: Excellent organisational and time management skills, with the ability to prioritise competing tasks and meet deadlines.

Benefits

- Keep Active - All employees get a Fitness First Platinum gym membership.
- Daily Fuel - Barista-made coffee, breakfast, snacks, lunches and drinks on us - we got you!
- Phone Credits - We pay you $50 per month to put towards plans - how good.
- Wellness Days - Receive an additional day off each month.
- Monthly Massages - We offer monthly in-house massages to soothe those sore spots and tight knots.
- Bonus Shares - We offer our dedicated employees' performance-based bonuses.
- Employee Share Scheme - Our employees also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.
- Fun Activities - We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company

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📌 Account Receivable Officer (City of Sydney)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 City of Sydney