Your current company A leading Australian insurer is expanding their case management team. They are values-led, people-focused, and committed to supporting individuals through challenging periods of their lives. Passionate about employee development, they actively promote from within and offer genuine long-term career opportunities. This is an organisation where people thrive and are looking for like-minded individuals to join their Sydney team.

Your new role

- Manage a portfolio of complex personal injury claims, supporting individuals throughout their recovery and claims journeyBuild and maintain relationships with customers who have experienced injury or life-impacting eventsReview information from a range of sources, including medical professionals, rehabilitation providers and other stakeholdersWork collaboratively with internal teams and external partners to facilitate timely and appropriate claim outcomesDevelop and implement claim strategies that support fair and sustainable resolutionsMonitor claim progress, identify potential barriers and help guide matters toward resolution, attending conferences and hearings when requiredBalance multiple claims while maintaining consistent communication and stakeholder engagement





What you'll need to succeed

- Previous experience in CTP, personal injury, legal, insurance claims, allied health, case management or a related customer-focused environment
- The ability to manage sensitive and sometimes complex situations with empathy and professionalism
- Strong communication and stakeholder management skills, with the ability to build rapport over ongoing interactions
- The ability to assess information, make sound decisions and manage competing priorities across a portfolio
- Exposure to working with medical, rehabilitation, legal or insurance stakeholders will be highly regarded, alongside a degree in one of these fields

What you'll get in return

- A full-time role based in Sydney, Monday to Friday, standard business hours
- Flexible working arrangements, including hybrid work options and a 9-day fortnight
- Competitive salary dependent on experience
- Opportunities for career progression within a large, established organisation
- Supportive team culture with strong leadership and mentoring
- Access to wellbeing initiatives, learning support and employee benefit programs

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📌 Claims Consultant – CTP Common Law (City of Sydney)
🏢 Rashi Joshi
📍 City of Sydney