About the Role

ACESGroup is seeking an experienced and motivated Security Control Room Operator to join our team at South Bank in Brisbane.

This role is part of a qualified, client‑focused security operation delivering safe, secure, and customer‑friendly services within a dynamic environment.

Key Responsibilities

- Maintain site safety and security, monitoring activities and ensuring professional service delivery at all times within a crowded place.
- Monitor CCTV and physical security systems.
- Conduct regular visible patrols and respond to incidents (Rover).
- Provide customer assistance, engagement and welfare support to vulnerable people.
- Maintain strong resilience, situational awareness and suspicious activity reporting, including participation in training, exercises, and drills.
- Prepare reports, logs, and elevate incidents when required.
- Provide high‑quality security services in accordance with client requirements (including Conditions of Entry management) and ACESGroup standards.
- Operate and utilize ACESGroup’s technology platforms to support site safety and reporting.
- Maintain accurate records and complete reports through digital systems.
- Collaborate with team members, management, and precinct partners to enhance operational efficiency.

Essential Criteria

- QLD Security Licence
- RSA competency card (current)




- First Aid and CPR (current)
- Understanding of security arrangements for a crowded place
- Customer service experience
- Superior communication skills (written and verbal)
- Exceptional personal presentation
- Reliability and punctuality
- Ability to work on a 24/7 rotating roster
- Ability to pass LLND test
- Full QLD Driver Licence
- White Card (or willing to obtain)
- Fire Warden (or willing to obtain)
- Working With Children Check (or willing to obtain)

What ACESGroup Offers

- Opportunity to work at Brisbane’s most iconic and high‑profile locations.
- Paid breaks and uniform provided.
- Ongoing career development and clear pathways for progression.
- Training and upskilling through our internal RTO.
- Access to cutting‑edge security technology and data‑driven systems.
- Convenient sites and transport access.
- National company with diverse opportunities across events, venues, and critical infrastructure.
- Attractive employment conditions.

Equal Opportunity Statement

ACESGroup is an equal‑opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

For a confidential chat with our Recruitment Team, please call .

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📌 Security Control Room Operator (Brisbane)
🏢 ACESGroup
📍 Brisbane