About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. As a high-growth, ASX-listed organisation with over 10,000 employees, we aim to be recognised by our customers as the most innovative and sustainable waste management company with industry‑leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Prospect

Based in Malaga, WA, the Customer Master Data Administrator will be responsible for ensuring the integrity of customer data inside Salesforce, supporting onboarding and tightly controlled changes to customer data to achieve business goals and objectives.

Responsibilities

- Deliver excellent administration and customer service to allocated contracts and sites by effectively managing Salesforce cases in a timely manner.
- Manage and respond to customer enquiries and requests via Salesforce cases and email in a professional and customer-focused manner.
- Ensure a high standard of service delivery for allocated contracts and sites, meeting agreed timelines and quality expectations.
- Build and maintain positive working relationships with other support functions and stakeholders to ensure seamless resolution of customer needs.
- Proactively manage, investigate,



and resolve customer issues and complaints through Salesforce, ensuring satisfactory outcomes are achieved.
- Maintain accurate and up-to-date records in Salesforce, ensuring end-to-end processes are consistently followed in compliance with company policies and standards.

Qualifications

- Salesforce (preferred)/CRM experience or knowledge.
- Intermediate skills with the MS Office suite.
- Sound knowledge of Visual Rams Pro and/or JDE is beneficial.
- Strong organisational, written, and verbal communication skills.
- Ability to effectively manage competing priorities.

Benefits

- Attractive salary package
- Career development opportunities
- Paid parental leave
- Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts and more.

EEO Statement and Accessibility

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds. If you require any adjustments during the recruitment process, please contact us by emailing .

Job Details

Work Type: Fixed Term – Full Time
Location: Malaga WA Australia
Categories: Administration, Customer Service

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📌 Customer Master Data Administrator (City of Swan)
🏢 Cleanaway Waste Management
📍 City of Swan