Melbourne | Energy Solutions (Sales & Account Management)

- Handle customer service calls from residential energy users to support them to get the best out of their service
- Contribute to the process and service development of our residential energy offering
- Support the growth of our new Flow Home residential energy product

About Flow Power

Flow Power is an Australian electricity retailer and technology company reshaping how homes and businesses use energy. We combine retail electricity, expert energy advice and smart tools like kWatch to help customers understand usage, unlock value and make smarter energy decisions.

We’re building a renewable energy future with customers, renewable projects and an award‑winning in‑house team. If you’re curious about energy, comfortable with technology and excited by customer impact, you’ll find real purpose and room to grow here.

The Opportunity

We’re looking for a Customer Service & Sales Representative to support residential customers and prospective Flow Home customers. This is a phone-based, customer-facing role that blends empathy, problem solving and clear guidance across energy account setup, recent connections, troubleshooting and customer portal support navigation.

Key Responsibilities

- Handle inbound customer service calls, supporting customers with new connections and existing service enquiries
- Assist with level 1 complaints management and provide customer service through Live Chats




- Guide customers through account setup and the customer portal interface
- Help prospective customers set up new Flow Home customer accounts
- Record customer notes accurately in the CRM to support timely record keeping and data integrity
- Follow system processes and support development of process improvement

About You

You’re a clear communicator who enjoys helping people solve problems. You’re calm on calls, comfortable learning digital systems, and motivated by doing the right thing for customers. You don’t need deep energy experience, but you will be curious about how the energy market works, ready to learn Flow Power’s products and technology, and keen to help customers feel confident using them.

You’ll bring empathy, attention to detail and a practical mindset — plus the confidence to guide customers through systems, processes and decisions in alignment with our company values.

Skills & Experience

- Experience in customer service representative position
- Experience in the energy sector highly advantageous
- Solid verbal communication skills and ability to support customer calls with empathy and care
- Confidence using CRM systems, customer databases or digital tools
- Strong attention to detail and commitment to accurate data entry
- Interest in renewable energy, technology or customer education

We’d love to have you onboard

Join us and make a difference in the renewable energy space. If you feel you fit the role, we’d love to hear from you.

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📌 Customer Service Representative (Melbourne)
🏢 Flow Power
📍 Melbourne