Role Overview

This role is crucial for ensuring a smooth and efficient transition for our clients, establishing strong relationships from the outset, and setting them up for long-term success with our solutions.

Responsibilities

- Lead Client Onboarding Projects: manage end-to-end onboarding lifecycle, from contract signing to platform implementation and handoff to account management.
- Develop and Execute Onboarding Plans: create detailed project plans, timelines, and communication strategies for each new client.
- Cross-Functional Coordination: act as the primary point of contact during onboarding, coordinating with sales, product, engineering, support, and legal teams.
- Stakeholder Communication: provide regular updates on progress, risks, and milestones; proactively identify and address potential roadblocks.
- Documentation and Training: ensure comprehensive documentation of client configurations and facilitate client training sessions on Acquire Intelligence products and services.
- Process Improvement: continuously evaluate and refine onboarding processes to enhance efficiency, client satisfaction, and scalability.
- Risk Management: identify risks to project success and develop mitigation strategies.
- Relationship Building: foster strong, positive relationships with new clients, acting as a trusted advisor throughout the onboarding phase.

Qualifications

- Preferable Bachelor's degree in Business Administration, Project Management, or a related field.
- Project Management Skilled (PMP) or Certified Scrum Master (CSM) certification is a plus.




- 3+ years of experience in project management, client onboarding, implementation, or a similar client-facing role, preferably within a BPO or SaaS company.
- Flexibility around work schedule for project assignments as required.
- Proven ability to manage complex projects with multiple stakeholders, deadlines, and dependencies.
- Strong understanding of project management methodologies.
- Exceptional verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- Ability to quickly understand and articulate technical product features and integrate them into client solutions.
- Experience with CRM and project management software (e.g., Salesforce, Asana, Jira) is a plus.
- Genuine passion for client success and commitment to delivering an outstanding client experience.
- Excellent organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.

Success Metrics

- Projects delivered on time, within scope, and to agreed quality standards.
- Strong, positive relationships maintained with clients and stakeholders.
- Clear communication and collaboration across technical and business teams.
- Continuous improvement initiatives implemented to enhance service quality.
- High customer satisfaction and consistent achievement of service targets.

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📌 Project Manager - Client Onboarding (Melbourne)
🏢 Aipl Acquire Intelligence Pty.
📍 Melbourne