Incident Management and Governance Specialist

Brisbane, Australia (Hybrid)

Job Description

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Incident Management and Governance Specialist, you’ll take ownership of our incident and breach reporting framework, ensuring it aligns with regulatory requirements and industry best practice. You’ll work across risk, compliance, legal and operational teams to embed efficient processes, strengthen governance, and uplift organisational capability.

You’ll play a central role in facilitating the Incident Review Committee, ensuring decisions are tracked, actions are delivered, and governance standards are upheld. You’ll also lead improvements in systems, controls, and reporting to ensure our approach to incident management is consistent, effective, and forward-looking.

This role is a 6-month fixed term contract opportunity with potential of extending, and can be based in Brisbane, Sydney, or Melbourne

Responsibilities

Day to day, you'll:

- Maintain and continuously improve incident and breach reporting policies and procedures.
- Oversee the Incident Review Committee, including coordination, paper quality review, and action tracking.
- Design, implement and refine incident management processes and controls across the organisation.
- Manage and optimise incident management systems to support governance and reporting.
- Lead initiatives to uplift incident management capability and risk maturity.
- Ensure administrative processes are efficient, documented, and consistently applied.
- Deliver training and guidance to business units on incident management requirements.
- Build strong partnerships across Risk, Compliance, Legal and operational teams.
- Oversee the delivery of ad hoc incident reporting and insights.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick,



creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You bring significant experience in risk, compliance, governance or incident management within a regulated environment.
- Your ability to interpret and apply regulatory requirements and frameworks is well developed.
- You’ll have strong governance experience, including supporting and coordinating management committees.
- You’re confident communicating complex information clearly, both in writing and verbally.
- You demonstrate solid organisational skills and can manage competing priorities and deadlines.
- Your stakeholder engagement skills allow you to build trusted relationships across diverse teams.
- You hold tertiary qualifications in Business, Commerce or a related discipline.
- You’ll have experience working in financial services or a similarly regulated industry.
- You’re familiar with breach reporting obligations and regulatory expectations.
- You bring experience in process improvement or risk maturity uplift initiatives.
- You’ll have exposure to reporting tools such as Power BI or similar platforms.

About Us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that easy.

About the Team

Bring your potential to Australian Retirement Trust and unleash our possibilities:

- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

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📌 Incident Management and Governance Specialist (Brisbane)
🏢 Qsuper Group
📍 Brisbane