At UTS, we're a young, globally recognised university known for doing things differently. Based in the centre of Sydney, we work closely with industry, government, and the community to focus on outcomes that matter. Our strength lies in how we bring creativity, technology and innovation together to make a practical difference. We're Australia's leading young university and consistently sit within the top 100 universities globally, a reflection of the scale of our ambition and the contribution of our people. When you join UTS, you become part of a community that values inclusion, supports access to education, and works towards positive change in society.

About the Team

Industry Skills and Learning sits within External Engagement and Partnerships and supports the delivery of industry-facing educational and training activities, such as bespoke and modular enterprise learning programs and short-form skilled and executive education, in collaboration with partners and faculties.

Job Purpose

This role supports the delivery of industry-facing education and training offerings through coordination of technology platforms and provision of customer service and learner support. It contributes to consistent, high quality learner experience and continuous improvement across the learning lifecycle.

There are two opportunities available for the role.

Role Responsibilities

Support operational delivery of enterprise and short form learning offerings.

Coordinate platform activities including enrolments, course setup and learner communications.

Respond to learner enquiries and manage issue resolution across systems.

Coordinate learner onboarding and support processes.

Manage feedback surveys and contribute to analysis of learner data.

Maintain records and support compliance and quality assurance processes.

Skills, Attributes and Knowledge

Strong communication and collaboration skills across teams.

Ability to coordinate processes across multiple systems.





Analytical ability to interpret learner feedback and data.

Attention to detail and ability to manage competing priorities.

Knowledge of digital learning platforms and operational processes.

Understanding of governance, policy and quality assurance practices.

Experience

Experience coordinating operational processes in a complex environment.

Experience supporting and maintaining digital systems and user support.

Experience working across multiple stakeholders.

Experience contributing to collaboration across academic or professional groups.

Qualifications

A degree with subsequent relevant experience, or an equivalent combination of experience and education.

Refer to the position description for more detail.

Remuneration

Base Salary Range : $109,014 - $120,596 (HEW7) plus 17% superannuation (pension).

The position is full time and will be made on a continuing basis.

UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, generous parental leave and salary packaging opportunities.

Closing Date: 14 August 2026 at 11.59 pm (AEST)

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Accessibility

UTS Recruitment is committed to digital accessibility. If you experience any difficulty with the content of our advertising, please let us know so we can ensure our information is accessible to everyone.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway, please contact for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan.

We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ+ and applicants from culturally and linguistically diverse backgrounds.

#J-18808-Ljbffr

📌 Learning Platforms & Learner Experience Coordinator (City of Sydney)
🏢 University Of Technology Sydney
📍 City of Sydney