Dwelly is a UK-based, AI-enabled lettings and property management platform that grows through a roll‑up strategy, acquiring estate agencies and building technology to automate tenant management, payments and post‑rental maintenance. The platform integrates AI services to streamline all business processes for real‑estate agencies, putting them on a tech‑enabled digital letting platform within two months to improve user experience and efficiency.
Role
As a Lettings Negotiator, you will own the day‑to‑day relationship with landlords and run the Tenant Find journey end to end – from property listing through applicant screening to offer and move‑in. You will be the person landlords and tenants rely on for fast, accurate, professional service.
Responsibilities
- Run the end‑to‑end tenant find journey: manage applications, collect holding deposits, complete referencing, schedule inventory, prepare contracts and coordinate move‑ins.
- Build and manage strong relationships with landlords, keeping them informed and confident throughout the let, advising on the best tenants and negotiating price reductions.
- Resolve complex cases and unblock issues before they escalate, keeping every property moving.
- Deliver excellent service to landlords and tenants.
- Cooperate with other functional departments – property management and payments – to ensure full sync during the move‑out to move‑in process.
Qualifications
- Essential UK residential lettings experience, ideally with a tenant‑find focus.
- Strong communicator – clear, professional and confident with customers.
- Comfortable making calls and handling difficult conversations while remaining empathetic.
- Rapid learner, comfortable with technology – picks up new processes and systems quickly and adapts to change.
- Ready for an environment of continuous change and improvement.
- Organised – keeps a busy workload moving without dropping details.
- Nice to have: regular user of ChatGPT, Claude or Gemini.
Compensation & Benefits
Competitive salary with a monthly performance‑based bonus.
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