The Eligibility Officer will be required to make decisions on whether to accept, or reject claims, and transition claims to appropriate Case Managers for ongoing management. The role will also calculate PIAWE, advise Dispute Resolutions Managers for rationale for original decisions and identify the recovery potential of claims. Your strength in technical knowledge of the relevant legislation and resilience to achieve business and Worksafe objectives, through utilisation of your analytical and communication capability will see your success in this position.
To be successful in this role you will have:
- Problem solving and decision making
- Work management - attention to detail, organisational and planning skills
- Communication – written and verbal
- Resilience and perseverance
- Strong customer service focus
- Negotiation and influencing
- Continuous improvement and initiative
Required Expertise
- 2 years or more experience in initial claims assessment (Case Manager), or 1 year or more in a paralegal or legal assistant position
- Strong working knowledge of Workplace Injury Rehabilitation & Compensation Act 2013 and associated Regulations, and/or a Legal Qualification
- WorkCover scheme
- Flexibility and ability to adapt to change
- Concern for others
- Ability to follow rules and regulations
- Computer skills - Microsoft Office (Word, Excel, Outlook)
- Intermediate to advanced knowledge of ACCtion and Novus, or similar case management system
We are an Equal Chance Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise its unique contributions. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.