Client Services Coordinator

We have an exciting opportunity for an enthusiastic individual with administrative and client services experience to join our team.

We will provide comprehensive onboarding and support.

Responsibilities

- All functions of the client experience at Pepper Kids
- Handling any client concerns and complaints
- Managing daily email, opening, forwarding, actioning and filing as required
- Answering phone calls and scheduling appointments
- Managing bookings and cancellations
- Document management
- Managing client and staff queries and concerns in collaboration with the Clinic Manager
- Data input and maintenance for our practice management software
- Performing other ad‑hoc tasks as required

Hours

Monday to Thursday, 8:30 am to 5:30 pm. Short‑day Fridays – finish at lunch or start at lunch.

About us

Pepper Kids Therapy is an allied health practice that provides a holistic approach to client care through speech pathology, occupational therapy, and psychology.

Benefits

- Registered NDIS provider
- Supportive environment – teamwork, working in a team of 3, as part of Client Support Services
- Paid Parental Leave – up to 12 weeks
- Employee Assistance Program (EPA)




- Career Growth – standout performers have the opportunity for advance with Pepper Kids
- Fitness Passport

Qualifications

Must have at least 2 years of administrative experience in a rapid‑paced environment and must meet the following criteria:

- Strong attention to detail
- Positive customer‑service attitude
- Ability to prioritise tasks
- Energetic, flexible and independent
- Understanding and respect for cultural diversity and differing abilities
- Assertive and patient communicator
- Committed to learning and implementing new skills
- Capable of working independently and as a valued team member
- Committed to advancing the lives of people with disabilities
- Intermediate Microsoft Office or Google Workspace skills

Equal Opportunity Employer

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, those from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers and Indigenous Australians. We are happy to adjust our recruitment process to support accessibility needs.

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📌 (PKT) Administration co-ordinator (City of Gold Coast)
🏢 Pepper Kids Therapy
📍 City of Gold Coast