Fixed-term Part-time (Leave Cover) to September 2026

45 Hours per fortnight

Make a Real Impact at Palmerston Association

Since 1980, Palmerston has been a leader in AOD support across WA, helping people improve their wellbeing. We offer specialised services in alcohol and other drug treatment, mental health, and wellbeing, through counselling, group support, residential rehabilitation, and education—reaching communities across the Perth metro, Peel, South West, and Great Southern regions.

About the Role

Here’s your opportunity to be part of a passionate, purpose-driven team that’s making a genuine difference every day.

Responsibilities

The Resource Officer provides administrative, reception and client records support to ensure the smooth day-to-day operation of the service. As the first point of contact for clients and visitors, the role delivers qualified customer service, maintains accurate client records and supports staff in providing high-quality, client-centred services.

This role is classified at Level 3 under the Social, Community, Home Care and Disability Services Industry Award 2010.

This role requires confidence, compassion, and a steady presence. Working alongside vulnerable individuals means facing complex situations, high emotions, and occasional setbacks. That’s why we’re looking for someone who embodies compassion, connection, acceptance, and respect —someone who can offer unwavering support while maintaining the ability to navigate difficult moments with confidence and care. With a commitment to excellence in service , you’ll provide the stability and encouragement that empowers individuals on their journey toward change.

Qualifications

- Demonstrated experience (within the past two years) in a similar administrative or support role.
- Proficient in using workplace technology and a range of IT systems and software.




- Strong customer service skills with a commitment to providing high-quality client support.
- Experience working with people from diverse backgrounds, including culturally and linguistically diverse (CALD) communities and Aboriginal and Torres Strait Islander peoples, with an understanding of culturally safe and inclusive practices.

Benefits

- Salary packaging up to $15,900 + $2,650 for meals/entertainment
- 5 days of life & wellness leave (pro rata)
- 9 weeks paid parental leave for the primary carer
- 2 weeks paid partner leave for non-primary carers
- Option to purchase an additional week of leave each year
- Partial access to long service leave after 5 years
- Flexible, family-friendly work arrangements
- 17.5% annual leave loading (award-based staff)
- 5 days paid gender affirmation leave
- Cultural leave (2 paid + 8 unpaid days) for Aboriginal and Torres Strait Islander staff
- Staff-led working groups (RAP, Rainbow, Environmental, Disability Access & Inclusion)
- Aboriginal Staff Forum to connect and collaborate
- Our annual Big Day Out brings staff together from all sites to relax, connect and celebrate our work
- We’re Rainbow Tick accredited—the first and only AOD provider in WA to achieve this!

How to Apply

Ready to bring your passion to Palmerston? We’d love to hear from you.

Click “Apply” on Seek! Or, if it’s more convenient for you, drop off your application at one of our sites.

We’re reviewing applications as they come in—so don’t wait!

- Your resume
- A cover letter addressing the selection criteria
- Answers to all application questions

You’ll need a valid WA Working with Children Check and a National Police Clearance (issued within the last 3 months).

Got questions? Contact Alex Markos at *** or email *******@palmerston.org.au

Diversity makes us stronger.

We seek and welcome diversity and a breadth of experience and backgrounds in our teams. Aboriginal and Torres Strait Islander and people who identify as LGBTIQ+ are encouraged to apply.

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📌 Resource Officer (Mandurah)
🏢 Palmerston Association
📍 Mandurah