Location

Melbourne - CBD and Inner Metro suburbs

Role Overview

Opportunity to join our Complaints and Assessments team as a Capability Lead on a full-time, fixed term basis to 30 June 2027. Reporting to the Project Manager CAS Transformation, the role will lead the development of capability in the CAS division, identify and address capability gaps, establish frameworks and standards and drive adoption of effective practices and technologies. This is an chance to contribute to the successful transformation of the complaints and assessment function at IBAC.

Duties

- Develop, maintain and continuously improve the CAS capability framework.
- Identify current and future workforce capability requirements, assess capability gaps, and implement targeted initiatives to build CAS capability aligned to strategic objectives.
- Partner with subject matter experts within the division and in Corporate Services to develop and deliver effective learning solutions including onboarding, training and support models that build workforce capability, support adoption of systems and processes, and enable consistent ways of working across the division.

Additional duties

Additional duties are set out in the position description.





About you

- Certificate IV in Training and Assessment (essential)
- A tertiary qualification in organisational development, human resources, business or a related discipline, or equivalent relevant experience (desired).
- Relevant professional experience and demonstrated ability to design and deliver practical, scalable L&D; programs across diverse workforce groups.

Eligibility

- Citizenship – to be eligible for employment with IBAC, applicants must be an Australian citizen.
- Security clearance – Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.

Contact

For further information regarding the role, please contact Claire Wasmuth, Project Manager – CAS Transformation by email .

EEO Statement

We are committed to bringing together people with differing perspectives, lived experiences and skills to make choices that reflect our integrity and community, and to creating an inclusive work environment for all.

Application Deadline

Applications close 11:59pm, Wednesday 5 August 2026.

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📌 CAS Capability Lead (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne