Overview

As Project Support Officer you will join a brand-new strategic project to map the entire student journey at the University of Newcastle. You will work alongside User Experience (UX) and Service Design professionals to uncover and improve the student experience from first contact through to graduation, with a particular focus on students from equity cohorts.

The Role

You will provide project, research and administrative support for the Living Student Journey Project, a strategic initiative funded through the Commonwealth's Needs-based Funding program. Your work will involve coordinating workshops, supporting research activities, maintaining project documentation, liaising with university stakeholders and capturing insights that shape future student services.

Responsibilities

- Support the delivery of a high‑profile university project focused on improving the student experience.
- Coordinate meetings, workshops and consultation activities.
- Assist with research, including interviews, surveys and stakeholder engagement.
- Organise project documentation, schedules and action registers.
- Prepare reports, presentations and communication materials.
- Help capture and analyse student and stakeholder feedback.
- Work closely with experienced UX and Service Design specialists to support journey mapping and service improvement activities.

About you

You are an organised and adaptable professional who enjoys variety and can confidently juggle multiple tasks. You are collaborative, approachable and enjoy working with a diverse range of people.

- Excellent organisational and administrative skills.
- Solid written and verbal communication skills.
- The ability to coordinate competing priorities and maintain accurate project documentation.
- A proactive approach with strong attention to detail.




- Confidence working with stakeholders and supporting workshops or events.
- An interest in project work, user experience, service design or business improvement.

Experience supporting projects, research or stakeholder engagement activities will be highly regarded but is not essential.

Benefits

Full‑time, fixed‑term role until mid‑December 2026 at HEW 5 Higher Education Worker Level, located at Callaghan Campus.

- Remuneration: $80,972–$93,929 plus superannuation and employment conditions in line with university staff conditions.
- Flexible working arrangements in line with the University’s Flexible Work Policy.
- 35‑hour week with 17% super and salary packaging.
- Additional holiday days, generous personal leave and parental leave, annual leave loading and an additional purchased leave scheme.
- Discounts on private health insurance, gym memberships, software, travel and more.
- Wellbeing programmes.

Closing date

Sunday 2nd August 2026

Assessment process

Shortlisted candidates will be invited to an in‑person interview, reference checks and pre‑employment checks.

Equal Opportunity Employment

Our University is committed to creating a safe, respectful and inclusive environment for every member of our community. We are an equal opportunity employer committed to equity, diversity and social inclusion. We welcome applications from people of all backgrounds and strongly encourage women and Aboriginal and Torres Strait Islander candidates to apply. Reasonable adjustments are available throughout the assessment and interview process to support all applicants to participate fully. Apologies are not required for gender‑based violence risk factors will be considered as part of recruitment from 1 January 2026.

Contact

For position enquiries please contact Cordelia Prangley, User Experience and Service Design Specialist, or If you have difficulties, you can also reach us at

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📌 Project Support Officer (Newcastle City Council)
🏢 University of Newcastle
📍 Newcastle City Council