Start your career with the IAG Graduate Program and build a future that’s ready for anything. IAG is the largest general insurance group in Australia and New Zealand. In Australia you may know one of our many leading brands including NRMA Insurance, CGU, WFI and ROLLiN; all a part of our many insurance brands that turn the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders.
Our Business Operations Graduate Program is open to candidates based in Meanjin (Brisbane), Naarm (Melbourne) or Gadigal Country (Sydney) commencing on 9 February 2027. Working within our Intermediated insurance business, you'll help drive service excellence, transformation and business performance, supporting the teams, processes and capabilities that enable our leading brands, including CGU and WFI. You'll develop highly sought-after skills in operational excellence, data storytelling, continuous improvement, governance, change delivery and responsible AI. During the 18-month program you'll rotate through a range of operational disciplines. You'll finish the program with a broad understanding of how a modern insurance operation delivers value for customers, partners and the business. From day-one, you will be a permanent full-time employee and will have a permanent role upon completion. This means you’ll have all the benefits and flexibility we offer at IAG including flexible and hybrid working, a raft of career development resources (including a buddy system and access to the IAG Academy and LinkedIn Learning), up to 50% off your personal insurance, and partner discounts on flights, tech and more.
What You'll Do
- Rotate through Service Excellence, Regulatory Governance, Business Outcomes and Business Engineering teams, gaining a holistic understanding of how a leading insurance business operates.
- Work on real business challenges that improve customer outcomes, operational performance and business resilience.
- Analyse business processes, performance data and customer insights to identify opportunities for improvement.
- Contribute to transformation, change and continuous improvement initiatives across Operations.
- Support risk, governance and compliance activities that strengthen business controls and support sustainable growth.
- Partner with stakeholders across IAG to solve problems, deliver projects and influence outcomes.
- Develop future-focused skills in process improvement, automation, data storytelling and responsible AI.
What You'll Bring
- A university degree or higher (graduated in ) or be in your penultimate year of university with graduation expected by the end of 2026 – in any business-related disciplines including data and AI.
- A credit average achievement (65%+).
- Australian and/or New Zealand citizen, or you hold valid work rights in Australia for the duration of the program.
- A driven, enthusiastic, team-focused mindset.
- Robust analytical and problem-solving skills.
- Curiosity, learning agility and a growth mindset.
- Excellent communication and collaboration skills.
What We Offer
- Competitive salary.
- Boosted superannuation with 13% as standard.
- A buddy for support throughout the program and outstanding employee network communities.
- Security knowing you’re a full-time IAG employee from day one.
- Strong flexibility and leave options (20 days annual leave + 5 days MyLeave for what’s important to you).
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and leave.
- Employment type eligibility criteria apply.
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📌 Business Operations Graduate Program 2027 (Melbourne)
🏢 Iag
📍 Melbourne