Retail Supervisor

Term: Permanent Full Time

Location: Rothwell (New Store Opening Soon!)

Remuneration: $29.45 p/hr + Super + NFP Salary Packaging + commission program for high performers.

About the Role

As a Retail Supervisor you will manage all aspects of a retail operation, lead a store that sells donated goods, and support Lifeline Queensland’s suicide prevention services.

Responsibilities

- Demonstrate passion for Lifeline and promote its service and value to the community through personal actions and outcomes.
- Manage all aspects of the retail operation and delegate responsibilities to ensure sound business practices and sales targets are achieved.
- Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to maintain and improve profitability.
- Maintain effective communication channels within the direct team, regional support functions and external stakeholders, and assist team members in handling customer complaints and enquiries.
- Identify issues and opportunities based on selling and customer feedback, set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy.
- Coach and develop direct reports daily, linking development goals to business objectives and improving performance.

Qualifications and Experience

- Passionate about Lifeline and able to articulate its purpose.
- Demonstrated experience in retail management (or hospitality management with a retail background),



including coaching and mentoring people.
- Ability to deliver a high level of customer service and exceed customer expectations.
- Enthusiasm and eagerness to learn fundamentals of all store roles, including customer service, visual presentation, online marketing and stock control.
- Commitment to creating a values‑driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers.
- Strong problem‑solving and influencing skills.
- Ability to use a retail business system, POS and Microsoft Office.

Benefits

- NFP Salary Packaging – save tax and increase take‑home pay up to $15,900 per annum.
- Staff discounts through the team member purchasing program.
- Recognition and rewards platform, including employee discounts, awards, wellbeing and employee assistance programs.
- 12 weeks paid parental leave and 2 weeks paid partner leave (after 6 months service, plus government scheme).
- Paid gender affirmation leave and cultural leave options for significant events.
- Career development opportunities, versatile work arrangements and a supportive team culture.

Commitment to Safety and Inclusion

UnitingCare is a second‑largest Queensland employer committed to child safety, diversity and inclusion, and a safe workplace for all. We celebrate a inclusive environment and support reconciliation with Aboriginal and Torres Strait Islander applicants.

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📌 Shop Supervisor (Australia)
🏢 UnitingCare Health
📍 Australia