Optus is seeking a senior leader to guide a team of NBN Customer Fault and Activations Analysts, ensuring timely fulfillment of tasks and high service standards. You will collaborate with partners to deliver world-class customer solutions and oversee activation, validation, and escalation processes to meet SLAs.
The role requires proven telecom leadership, proficiency in ITIL and Six Sigma, and solid budgeting capabilities to drive stretch targets and strategic growth.
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📌 NBN Faults & Activations Lead (Hybrid) (Australia)
🏢 Singtel Group
📍 Australia
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