Capacity and Availability Manager

The Capacity and Availability Manager plays a key role in delivering ITIL 4 aligned services within a SIAM shared-resource model. In this role, you will provide cross-practice oversight, lead Capacity and Availability practices, and ensure alignment with customer policies and practice definitions. You will support governance forums, foster robust stakeholder engagement, and champion continual improvement across service delivery practices.

Key Responsibilities

- Lead service delivery governance by managing SLAs, conducting quality reviews, and representing teams in SIAM forums
- Drive continual improvement initiatives across ITIL practices while acting as an escalation point for service matters
- Develop and maintain playbooks, ensuring clear workflows, controls, and alignment with customer policies
- Create and manage Capacity, Availability, and Performance plans including forecasting, trending, and analysis
- Collaborate with stakeholders and vendors to enhance tooling, reporting, dashboards, and data quality

About You and What You'll Bring

- Demonstrated experience in ITSM or Service Governance within SIAM environments, with cross‑practice exposure




- Strong communication and stakeholder engagement skills, with the confidence to facilitate across diverse teams
- Skilled in ServiceNow reporting, dashboarding, and driving data quality improvements
- Highly organised and proactive, with the ability to manage multiple priorities and lead continuous improvement initiatives
- ITIL 4 Foundation certified (required); SIAM and advanced ITIL certifications highly regarded
- Australian Citizen and ability to obtain a baseline security clearance

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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📌 Capacity and Availability Manager (Melbourne)
🏢 Leidos
📍 Melbourne