FrankieOne is seeking a Production Support Engineer to own product-reported tickets end-to-end, diagnose distributed system issues across APIs, SDKs, webhooks, and vendor integrations, and coordinate with Engineering for fixes. You’ll drive incident response, maintain operational health, and automate runbooks to scale support.
The role emphasizes ownership, solid troubleshooting, and collaboration with Engineering and Product teams to improve reliability for a global fintech customer base.