Overview

Turn Energy into Growth - Lead a Sales Team That Inspires More People to Put Their Fitness First. As a Membership Manager at Fitness First, you’ll lead a high-energy team of Member Support Consultants, driving club growth and memorable member experiences. You’ll coach, mentor, and motivate your team to hit sales and retention targets while setting the tone for an exceptional member experience from the moment someone walks through the doors.

You’ll lead from the front, welcoming new members, supporting existing members on their journey, and creating an environment where people feel energized, supported and excited to return. Through strong leadership and a passion for helping people succeed, you’ll build a confident, high-performing team that turns conversations into memberships and first visits into long-term fitness journeys.

Responsibilities

- Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets
- Drive member growth through acquisition, integration, and proactive retention strategies
- Oversee front desk operations and set the standard for exceptional member service
- Monitor performance, set goals, and provide training to ensure consistent team success
- Support recruitment, onboarding, and development of Member Support Consultants
- Collaborate with club and regional leaders to deliver membership growth initiatives

About You

- Proven background in sales and customer service, with a track record of achieving KPIs
- Strong understanding of the sales cycle and customer retention strategies
- Experience leading, mentoring, or motivating a team to achieve goals




- Confident using business systems and reporting tools
- Current First Aid and CPR certification (WWCC may be required depending on state)

What We Can Offer

- Base salary + uncapped commission, with realistic earnings of $80K+
- A complimentary Platinum Fitness First membership
- Anniversary leave and an additional gym membership for friends or family
- Being part of a high-energy team that celebrates wins and helps members achieve results
- Clear pathways into leadership with opportunities to grow across Fitness & Lifestyle Group – Asia Pacific’s largest diversified fitness group and its leading brands

About Fitness First & FLG

Fitness First is a globally recognised leader in the fitness sector, with operations across Australia. Fitness First, Australia, is part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand. FLG’s portfolio includes brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness Current Zealand & Thailand, Zap Fitness, and Barry’s, with 319 locations across Australia, New Zealand, and Southeast Asia, serving over 585,000 members.

We value diversity & inclusion and encourage applicants from all backgrounds. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, races, sexes, intersex status, gender identities, sexual orientations, people with disabilities, and from diverse backgrounds. We strive to empower our team to be authentic at work.

Apply

Apply now by submitting a resume and cover letter detailing your experience, attributes, and achievements.

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📌 Membership Manager | St Leonards
🏢 200 Fitness First Australia Pty
📍 St Leonards