Support Officer Shipping Registration

$78,766 – $88,653 + 15.4% super

AMSA Level 3

Coffs Harbour

Ongoing

About the Role

As a Support Officer Shipping Registration, you'll support the delivery of Australia's ship registration service by processing applications, providing information to customers and stakeholders, and ensuring registration activities are completed accurately and efficiently.

Reporting to the Deputy Registrar of Ships, you'll work within a regulatory environment to process applications, prepare recommendations, respond to enquiries and support the administration of the Shipping Registration Office.

In this role you will:

- Process shipping registration applications in accordance with the Shipping Registration Act 1981 and associated regulations and ship registration procedures and provide a recommendation to the Registrar/Deputy Registrar.
- Communicate with customers and stakeholders to provide accurate advice, respond to enquiries and support the timely processing of applications.
- Prepare correspondence, maintain accurate records and undertake searches of the Register.
- Collect registration fees and support associated administrative and financial processes.
- Contribute to continuous improvement by maintaining procedures, updating documentation and assisting with onboarding new staff.

What We're Looking For

- Experience providing administrative or business support services, with a strong focus on accuracy, organisation and attention to detail.
- Strong written and verbal communication skills,



with the ability to provide explicit information and prepare skilled correspondence.
- Experience delivering customer service and responding to enquiries in a timely and professional manner.
- Demonstrated ability to manage competing priorities, work independently and exercise sound judgement.
- Experience using Microsoft Office applications and business systems to manage information and maintain accurate records.
- The ability to interpret and apply legislation, policies and procedures, or the ability to quickly acquire this knowledge.
- Behaviours aligned with AMSA's One AMSA values and ways of working.

What We Offer at AMSA

- Competitive remuneration and salary packaging options
- 15.4% employer superannuation contribution
- Generous leave entitlements with 20 days annual leave plus paid Christmas shutdown
- Paid parental leave with 18 weeks for primary and 11 weeks for secondary carer (increasing to 14 weeks from 1 March 2026)
- Wellbeing focus with health reimbursements, flu vaccinations and an Employee Assistance Program for you and your family
- Flexible work including work from home arrangements
- Career development including training, study assistance, paid professional memberships.
- Opportunity to connect, collaborate, and make a difference through AMSA's staff-led networks

Applications from recruitment agencies will not be accepted, as AMSA recruitment is managed internally.

AMSA does not engage staff under the Public Service Act 1999. AMSA engages employees under the Australian Maritime Safety Authority Act 1990 and our remuneration arrangements are specific to AMSA.

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📌 Support Officer Shipping Registration (Coffs Harbour City Council)
🏢 Australian Maritime Safety Authority
📍 Coffs Harbour City Council