Lendi Group is a market‑leading digital platform business focused on revolutionising the entire property journey. It operates Lendi – Australia’s original and #1 digital mortgage brand – and the iconic Aussie franchise. Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 210 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie supports customers at every step of their property journey to find, buy and own with confidence. Lendi Group’s loan book is more than $100 billion and it was named Australia’s Aggregator of the Year for 2024.

Why Join Us

- Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions.
- Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
- Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
- Grow & Evolve – Develop your skills and advance your career in a fast‑moving, purpose‑driven environment.

Job Description

The Franchise Operations Specialist supports the day‑to‑day administration and coordination of franchise operations across the Distribution business. This role focuses on overseeing and supporting end‑to‑end business processes for franchise operations matters and obligations. It plays an important role in helping brokers and franchisees navigate franchise applications, renewal processes and associated operational requirements, while ensuring documentation, records, fees and key process steps are completed accurately and on time.

Working closely with the Head of Distribution Operations and stakeholders across Network Development, Distribution, Legal, Risk and Compliance, this role helps keep franchise processes organised, efficient, well managed and franchisee friendly. This is an ideal role for someone who is detail‑oriented, proactive and confident managing multiple process steps across a high‑volume operational environment.

Key responsibilities

- Support the end‑to‑end administration of franchise operations processes across the network.
- Coordinate franchise operations matters and obligations, ensuring required actions,



records and documentation are completed accurately and within expected timeframes.
- Support franchise agreement processes, including preparation, coordination, document tracking and follow‑up with relevant stakeholders.
- Manage key renewal application submission points, ensuring franchisees and brokers are aware of requirements, deadlines and outstanding items.
- Work directly with brokers and franchisees to support them in completing applications, renewals and related business process requirements.
- Monitor and manage operational workflow steps across franchise applications, renewals, approvals, correspondence and store records.
- Coordinate fee administration processes, including tracking, follow‑up and maintaining accurate records.
- Maintain franchise operational documentation, templates, process guides and standard communications to support consistent execution.
- Liaise with internal stakeholders across Legal, Risk, Compliance and Distribution to help progress franchise operational matters.
- Identify process issues, elevate risks or delays where needed, and contribute ideas to improve efficiency and consistency.
- Provide day‑to‑day operational support for business‑as‑usual franchise network matters and related administrative activities.

Qualifications

- Experience in operations, administration, franchise support, customer support, financial services administration, or a similar coordination role.
- Strong attention to detail, with the ability to manage documentation, workflow steps and deadlines accurately.
- Confidence working across multiple business processes at once while maintaining a high standard of quality and follow‑through.
- Strong written and verbal communication skills, with the ability to work effectively with brokers, franchisees and internal stakeholders.
- Positive organisational skills and the ability to prioritise tasks in a fast‑paced environment.




- A practical, service‑oriented approach with a willingness to support others and solve problems.
- Comfortable using systems, trackers, templates and documentation to manage work effectively.
- Ability to work collaboratively across teams and raise issues appropriately.

Desired Experience

- Experience in mortgage broking, franchising, retail network operations or financial services.
- Exposure to franchise lifecycle administration, renewals, agreements or compliance‑related processes.
- Experience supporting customer or stakeholder applications, submissions or document‑based workflows.
- Familiarity with managing fees, maintaining records and supporting process controls.
- Experience working with policies, templates, operational procedures or knowledge resources.

Additional Information

Lendi Group teams operate across Australia and the Philippines, bringing together diverse expertise, innovative technology and a customer‑first approach to simplify the property journey. We support our people in a variety of ways, including a vibrant, relaxed yet professional culture, a hybrid working arrangement designed to support work‑life balance, a holistic wellbeing programme offering 24/7 support (medical, mental health and financial), generous paid parental leave (18‑26 weeks for primary carers and up to 4 weeks for secondary carers), an additional week’s loyalty leave each year after three years of service and wellness initiatives with a strong focus on psychological safety.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values drive how we collaborate, support one another and make decisions to drive progress with purpose. We are committed to fostering a diverse and inclusive community at Lendi Group, believing that a team reflecting the real world leads to greater innovation, stronger collaboration and a more engaging workplace.

This is an opportunity to shape the future of a fast‑growing, purpose‑driven company that’s transforming the home‑ownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!

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📌 Franchise Operations Specialist (Adelaide)
🏢 Lendi Group
📍 Adelaide