Company Description

BALANCE MOBILITY is a family-owned and operated business focused on providing personal, attentive service to every customer. The team specializes in mobility and rehabilitation products, offering prompt support and honest guidance tailored to individual needs. BALANCE MOBILITY serves people of all ages and situations, aiming to enhance independence, comfort, and quality of life. The company culture emphasizes integrity, respect, and genuine care for customers and team members alike.

Role Description

The Scheduling and Service Coordinator is a full-time, on-site role based in Gold Coast, QLD. This role is responsible for managing daily appointment schedules for customer consultations, deliveries, and service calls, ensuring effective use of staff time and resources. The coordinator communicates with customers to confirm bookings, adjust schedules, and provide clear information about services and product availability. Daily tasks include maintaining accurate records in booking and service systems, coordinating with mobility and rehabilitation specialists, and following up on customer inquiries. The role also involves supporting front‑of‑house service,



handling phone and email communication, and contributing to a friendly, professional customer experience.

Qualifications

- Strong scheduling and coordination abilities, including managing calendars, bookings, and service appointments.
- Customer service skills, with the ability to communicate clearly, listen actively, and provide empathetic support.
- Administrative and organizational skills, including accurate data entry and attention to detail in documentation.
- Proficiency with basic computer systems and office software (e.g., email, spreadsheets, booking or CRM systems).
- Ability to work collaboratively with a small team and build positive relationships with staff and customers.
- Reliable, self‑motivated, and able to manage time effectively in a busy, customer‑focused environment.
- Experience in healthcare, mobility products, or retail service environments is beneficial but not required.
- Relevant vocational training or experience in administration, coordination, or customer service is preferred.

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📌 Scheduling And Service Coordinator (City of Gold Coast)
🏢 Balance Mobility
📍 City of Gold Coast