Why This Role

A genuine end-to-end mandate . You won't inherit someone else's operating model — you'll build it. IT, Operations, Lending & Credit, Transformation, Collections, Payments, Systems Administration and Project Management all report through this seat.

A real transformation runway . Modernise core systems, processes and customer journeys in a bank that hasn't already been optimised three times over — with the backing and appetite to actually do it.

Purpose with teeth . As a customer-owned bank, we weigh decisions against member and community outcomes, not shareholder pressure. You'll help translate that purpose into how we operate, not just how we talk about it.

A seat at the table . Executive Committee membership and a direct line to the CEO mean your judgment shapes enterprise strategy, not just operational delivery.

Life on the NSW Mid North Coast . Lead at a genuine executive level without the commute, congestion or cost of a capital city — a senior banking career built around a coastal life, not squeezed around one.

This is the Role

The Chief Operating Officer is a member of the Executive Committee, reporting directly to the CEO, and is accountable for the end-to-end operational engine of the bank: Information Technology, Operations, Lending & Credit, Transformation, Collections, Payments, Systems Administration and Project Management. This is the role that turns Coastline Bank's strategy into operational reality: running a safe, efficient and scalable bank today, while leading the transformation and technology agenda that positions it for the future. It carries genuine prudential and operational risk accountability and calls for a leader who can balance growth, customer experience, cost, risk,



and resilience while bringing the team along.

Direct Line of Reporting: Chief Executive Officer

Direct Reports: Senior Manager Lending & Credit · IT Manager · Operations Manager

Key Responsibilities

- Discharge accountabilities as a FAR Accountable Person and meet APRA fit-and-proper requirements.
- Engage constructively with the Board, Executive, APRA, ASIC, auditors and other stakeholders, and support the bank's regulatory commitments.

Success Measures

- Delivery of the technology and transformation roadmap against agreed milestones.
- Cost-to-income ratio and operational efficiency gains.
- System and payments reliability and uptime.
- Regulatory and audit findings closed within agreed timeframes.
- Employee engagement and leadership bench strength across the operation.

Experience and Qualifications

- Extensive executive experience (10+ years) within banking or financial services, including broad accountability across operations and/or technology.
- Proven track record leading multi‑disciplinary functions through change.
- Strong understanding of the Australian regulatory environment, including APRA prudential standards (CPS 230, CPS 234, APS 220), the NCCP Act and responsible lending, ASIC obligations and the Banking Code of Practice.
- Demonstrated experience delivering complex transformation and technology change.




- Exceptional leadership, stakeholder management and Board/regulator engagement skills.
- Strong commercial and financial acumen, including budget and P&L; accountability.
- Sound credit, payments and operational risk judgement.
- Experience as an Accountable Person under FAR (or previously BEAR).
- Core banking platform modernisation or major systems transformation experience.
- Payments scheme/industry body experience.
- Experience scaling a retail bank.

Qualifications

Tertiary qualification in Business, Finance, Technology, Economics or a related discipline.

Postgraduate qualification (e.g. MBA) and/or relevant professional accreditation (e.g. AICD, FINSIA, CPA/CA) is well regarded.

What You'll Own

- The bank's entire operating model — technology, operations, lending, payments, transformation, and project delivery — integrated into one high-performing function.
- The transformation and modernisation agenda, including AI, digital and automation initiatives that reshape how the bank works.
- A strong, well‑governed risk and control workplace across every function you lead.
- A senior leadership team you build, develop and hold to a standard of accountability and customer focus.
- A direct voice in enterprise strategy as a member of the Executive Committee.

Questions for Applicants

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have in a Banking Role?
- How many years' experience do you have with change management?
- Have you worked in a role where you were responsible for budget management & forecasting?

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📌 Chief Operating Officer (Port Macquarie-Hastings Council)
🏢 @
📍 Port Macquarie-Hastings Council