Manage key clients, drive performance outcomes and build lasting partnerships in a national organisation.

Build Strong Client Relationships. Drive Performance. Make an Impact.

Are you a relationship-focused professional who thrives on delivering exceptional client outcomes while driving operational performance?

We are seeking a Client / Portfolio Manager to join a leading national organisation operating within the construction and property services sector. This is a unique prospect to take ownership of key client relationships, monitor portfolio performance, and work closely with operational teams to ensure service excellence and KPI success. Based in Melbourne, this role will act as the key link between clients and internal stakeholders, ensuring expectations are exceeded and opportunities for growth are identified.

About the Role

As the Client / Portfolio Manager, you will be responsible for managing client relationships, monitoring service delivery performance, analysing operational data, and resolving escalated matters. You will work collaboratively with leadership teams to ensure client service levels are achieved while identifying opportunities to improve performance, compliance, and customer outcomes.

Key Responsibilities

Client Relationship Management

- Develop and strengthen relationships with key clients and stakeholders
- Identify opportunities for organic growth within existing portfolios
- Attend client meetings, reviews, workshops and performance discussions
- Manage client escalations and complaints through to successful resolution
- Ensure a deep understanding of client requirements and expectations

Performance & Reporting

- Monitor and analyse portfolio performance against KPIs and client requirements
- Prepare reports, insights and recommendations for clients and leadership teams
- Conduct performance audits and identify improvement opportunities




- Track operational trends, risks and service outcomes
- Support strategic planning and performance initiatives

Operational Excellence

- Work closely with operational leaders to improve service delivery outcomes
- Drive compliance awareness and process improvements across teams
- Conduct root cause analysis on recurring issues and implement solutions
- Support training initiatives and promote best-practice client management

About You To be successful in this role, you will bring:

- Previous experience in client relationship management, account management, operations or portfolio management
- Strong stakeholder engagement and communication skills
- Experience analysing performance data and preparing meaningful reports
- The ability to manage escalations and resolve complex issues professionally
- Strong organisational skills with the ability to prioritise competing demands
- A proactive and solutions-focused approach
- High levels of integrity, professionalism and confidentiality

Highly Regarded

- Experience within construction, property services or a related industry
- Exposure to KPI-driven service environments
- Understanding of operational performance reporting and client service delivery frameworks

What's on Offer?

- Opportunity to manage a high-profile client portfolio
- National business with strong growth and career progression opportunities
- Collaborative and supportive leadership team
- Diverse role combining client management, strategy, reporting and operations
- Melbourne-based position with exposure to senior stakeholders and key clients

If you're passionate about building long-term client partnerships, driving operational excellence and delivering exceptional service outcomes, we'd love to hear from you.

Ready to take the next step in your career? Apply now or contact Graeme on or Michael on for a confidential conversation.

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📌 Client/Portfolio Manager | Melbourne
🏢 GMTS Recruitment
📍 Melbourne