Department of Health
Community, Mental Health & Wellbeing
CMHW - MH & Statewide Services

Applications must be submitted by Sunday 02 August, :55 PM AEST

Job Details

Classification: Health and Human Services (Tasmanian State Service) Award, General Stream, Band 3

Salary: $76,849 to $82,996 per annum

Employment Type: Permanent, full-time

Region: South

Location: 175 Collins St, Hobart

Role Overview

Be the first point of contact for consumers, carers and health professionals, helping connect people with vital mental health services. Join a supportive team and play a key role in coordinating care, managing information and delivering exceptional customer service. Access Mental Health is Tasmania’s statewide 24/7 entry point to public mental health services, providing triage, assessment, and referral. The Acute Care Stream (ACS) works within a multidisciplinary environment to deliver timely, coordinated and person-centred responses for people experiencing mental health concerns.

Responsibilities

- Provide high‑quality administrative support to the Acute Care Stream, including managing referrals, telephone enquiries, appointment coordination, and consumer information systems.
- Act as a key point of contact for consumers, carers, health professionals and external agencies, ensuring enquiries are managed professionally, confidentially and efficiently.
- Maintain accurate records, data entry and reporting processes, while supporting effective communication and coordination across the multidisciplinary Access Mental Health team.

Qualifications

- Ability to work collaboratively with people with lived experience, their families and friends, and within a multidisciplinary team,



even under high pressure and change.
- Highly developed interpersonal, communication and organisational skills, with a proven ability to undertake duties in a professional manner and maintain discretion, whilst liaising with internal and external stakeholders.
- Knowledge and experience of office administration practices, competent keyboard skills, and ability to use office automation systems within a Microsoft Office environment and general knowledge of financial administration processes within the public sector.

Note: Please refer to the Statement of Duties for all selection criteria of this position.

Salary

Salary range is in accordance with Public Sector Unions Wages Agreement 2025.

Benefits

- Career development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania.
- Salary packaging includes living expenses up to $9,010 and meal entertainment of $2,650 each FBT year, plus other eligible benefits.

Veterans and Disadvantaged Communities

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities. The Department of Health has achieved Carer Accredited Employer Status, providing support to employees with caring responsibilities.

Application Guidance

Review the Statement of Duties and consider if you meet the requirements. Speak to the Contact Officer if you have any questions. Submit your application including any additional documents as specified in the job vacancy notice.

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📌 Administration Officer- Acute Care Team (Triage) (534008)
🏢 Tasmanian Government
📍 Hobart