About us

Moreton ATSICHS operates a growing network of healthcare clinics for local Aboriginal and Torres Strait Islander people. Our model of care provides holistic health and wellbeing services to support our community across their lifespan. We bring together primary care, allied health, dental, mental health and wellbeing, maternity and early childhood, disability services, specialist services, and aged care as one team focused on clients’ individual needs and goals. We are an integrated team working together to improve the health and wellbeing of our community. Our network is growing across Caboolture, Morayfield, Strathpine, Deception Bay and Margate – now there’s an opportunity for you to be part of a great team making a real difference in people’s lives.

About the role

As a Welcome Officer, your role is the first point of contact for community members and visitors. The role is dedicated to creating a culturally safe and supportive welcoming environment, ensuring all individuals feel respected, valued and supported as they seek our services. The role will guide community members through Moreton ATSICHS services, offering tailored support and helping clients navigate the services available. By providing a culturally appropriate approach, this role is essential in strengthening connections and empowering the community.

Responsibilities

Your day‑to‑day duties may include:

- Responding to onsite client enquiries, feedback or concerns
- Screening for infectious or acute conditions (e.g. Covid, flu, heart condition), providing sanitizer/PPE, instructions or escalating for treatment as needed
- Assisting clients to register for My Medicare (and associated Government apps)
- Prompting clients to complete onsite feedback forms
- Providing new POD clients with POD‑specific information packs

Qualifications / Requirements





- It is essential that the incumbent is an Aboriginal or Torres Strait Islander person (genuine occupational requirement under section 25 of the Anti‑Discrimination Act 1991)
- Current Criminal History Check
- Current C‑Class Driver’s Licence (QLD)
- Current Working with Children’s Check (Qld Blue Card)
- Current CPR Certificate

We Offer

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. At IUIH, ‘Our Collectivity is Our Strength’. Work as a valued member of a multi‑disciplinary team to improve the health outcomes of Aboriginal and Torres Strait Islander clients. We are a diverse and inclusive workplace that invites applications from all people. Be part of Australia’s largest community controlled Aboriginal Health Service. Access to “Growing Our Own Opportunities” through in‑house training and programs. Weekly staff wellness activities and all staff ‘Gather and Grow’ yarns and award ceremonies. Market-competitive salary plus salary sacrifices of $15,899 and 12% super contribution.

Additional Information

At IUIH, IUIH is a Community Controlled Health Service (CCHS) that leads the planning, development and delivery of health, family wellbeing and social support services to the Aboriginal and Torres Strait Islander population of South East Queensland. IUIH is working with our Member CCHSs to improve the health, wellbeing and economic independence of Aboriginal and Torres Strait Islander people in South East Queensland, the largest and fastest growing Indigenous population in Australia.

To find out more about our services, community and work life, visit

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📌 Welcome Officer - Caboolture
🏢 Institute for Urban Indigenous Health
📍 Caboolture