M&T; Resources is seeking an experienced Service Desk Manager for a short-term contract to drive operational excellence and lead a high performing team. Based in the southern suburbs, you will oversee Service Desk operations, manage queues and escalations, drive KPI targets and deliver exceptional customer experiences while upholding strong governance across the ITSM setting.
You will mentor staff, foster continuous improvement, and partner with stakeholders to ensure service quality.
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📌 Service Desk Manager: Lead ITSM Excellence & Team Growth (Bunbury)
🏢 @
📍 Bunbury
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