IDEXX is seeking a motivated Veterinary Laboratory Assistant to join our Patient Service Management (PSM) team in our Brisbane laboratory. This permanent part‑time opportunity (approximately 3 days per week) is ideal for someone who thrives in a quick‑paced environment and enjoys combining laboratory processes, administration, and problem‑solving. Working onsite alongside a collaborative team, you’ll play a key role in managing incoming samples, ensuring accuracy, and supporting diagnostic workflows that make a meaningful difference in animal health.

Responsibilities

- Receive and distribute incoming samples (local and interstate) to the laboratory efficiently and accurately.
- Perform administrative checks, ensuring correct patient details and sample information.
- Identify discrepancies and proactively contact clients for clarification or resubmissions when required.
- Manage domestic and international sample send‑outs and track their progress.
- Enter results and support data accuracy prior to pathologist release.
- Troubleshoot sample and workflow issues while supporting internal teams and customer queries.
- Collaborate closely with laboratory departments, customer service teams, and external clients.
- Prioritise tasks and manage competing demands effectively in a fast‑paced environment.
- Participate in process improvements and support new system implementations, including contributing ideas and feedback on innovations such as laboratory information system rollouts.

Qualifications

- Completed or working toward a Diploma in Laboratory Technology or similar (preferred but not essential).
- Strong organisational skills, prioritisation, multitasking, and the ability to manage competing demands.
- Experience in fast‑paced environments (labs, hospitality,



or high‑volume admin roles).
- Excellent attention to detail and accuracy.
- Explicit and effective communication with internal teams and external clients.
- Adaptable, action‑oriented, and able to solve problems quickly.
- Understanding or eagerness to learn laboratory workflows and quality standards (e.g., NATA, ISO).
- Flexibility to work a rotating roster, typically 9:00am–5:00pm across 3 days per week, including occasional Saturdays.
- Enjoyment of collaborating within a positive, social, and team‑focused environment.

Benefits

- Meaningful work that directly impacts animal health and wellbeing.
- Supportive, collaborative, and high‑performing team with a positive and social culture.
- Opportunities to contribute to new systems, innovation projects, and global initiatives.
- Exposure to a fast‑paced, dynamic laboratory environment that builds valuable skills.
- Competitive compensation, annual bonus opportunities, and regular salary reviews.
- Career development in a global organisation that promotes from within.
- Wellbeing‑focused benefits including wellness programs, fitness reimbursements, and volunteer days.
- Generous employee perks including $500 per year toward diagnostic testing for your pets.
- Paid parental leave and recognition programs celebrating your contributions.
- On‑site role with convenient laboratory location and parking.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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📌 Veterinary Laboratory Assistant (Brisbane City)
🏢 IDEXX
📍 Brisbane City