About the Role

We are searching for a number of Travel Contact Centre Sales Consultant's to join our Brisbane team! Known internally, as a Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!

Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.

This role is office-based where a set number of days is required by the region. You will therefore ideally live within a commutable distance to our office in Brisbane.

Role and Responsibilities

- Reach monthly sales targets while driving exceptional customer service KPIs
- Work with both speed and efficiency while consistently displaying compassion and care in every interaction
- Handle any booking issues calmly and with empathy.
- Differentiate your service to provide a uniquely G experience for our travellers

How your Mission is Achieved:

- Connect with our prospective travellers both over the phone and via email.
- Ask the right questions to ascertain the needs of each unique traveller.
- Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
- Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
- Act at all times with the purpose of providing a life changing experience




- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
- Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.

Required skills:

- Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
- A love of sales and travel
- Experience using a GDS system, preferable but not mandatory
- Superior selling skills & exceptional customer service skills are required
- Problem solving/complaint resolution skills
- Extensive geographical knowledge & travel experience
- Adaptable and energetic, with the ability to work independently as well as in a team environment
- Ability to work varying shifts and weekends as required
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency
- Understanding of, and identification with, G Adventures’ Core Values
- Enjoy being a part of a global team

What Do We Offer You?

- Additional days off, including on your birthday!
- Vacation time for you to recharge
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

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📌 Travel Contact Centre Sales Consultant - Brisbane (Brisbane City)
🏢 Nearheal(trading as Nearheal
📍 Brisbane City