The Opportunity

As a Guest Experience Expert, you will be at the heart of the guest journey, delivering the personalised, intuitive service that defines The Ritz‑Carlton experience.

- Create exceptional first and last impressions through seamless arrivals and departures
- Anticipate guest needs and deliver personalised service that exceeds expectations at every opportunity
- Build meaningful relationships with guests, inspiring loyalty and creating memorable experiences that keep them returning
- Act as a trusted ambassador for The Ritz‑Carlton, Melbourne, confidently sharing your knowledge of the hotel, Melbourne's luxury offerings, and local experiences
- Manage guest enquiries and requests with professionalism, efficiency and genuine care
- Support Front Office operations while maintaining the highest standards of luxury hospitality
- Handle reservations, payments and administrative responsibilities with precision and attention to detail

About You

- Previous Front Office or Guest Services experience within a luxury or premium hotel environment
- Experience with OPERA property management system or similar
- A passion for delivering personalised service and creating memorable guest experiences
- Outstanding communication and relationship‑building skills
- A proactive mindset with the confidence to anticipate needs and resolve challenges with grace and professionalism




- A genuine desire to grow your career within a world‑leading luxury hospitality brand
- Working rights in Australia

Benefits

- World‑class training, leadership development and career advancement opportunities across more than 30 hotel brands worldwide.
- Access to global career pathways across Marriott International's portfolio of luxury and premium brands.
- Discounted accommodation worldwide for you, your family and friends.
- Food and beverage discounts across participating Marriott hotels.
- Associate recognition and wellbeing programs.
- Employee Assistance Program access.
- The opportunity to build your career with Australia's premier luxury hotel
- A culture where your contribution is valued, your career ambitions are supported, and excellence is recognized

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal prospect employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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📌 Guest Experience Expert (Front Desk Agent) (Melbourne)
🏢 The Ritz-Carlton Hotel Company
📍 Melbourne