Newcastle, New South Wales 2300, Australia • A$37.93 - A$37.94

Full‑time Permanent Entry Level

Posted 01 Jul 2026

Description

Service Relationship Coordinator

Location: Flexible across Castle sites

Full‑Time: $37.93

Join Our Passionate Team at Castle

At Castle, we’ve been making a difference since 1991, helping individuals with diverse abilities lead meaningful lives in the vibrant communities of Newcastle, Hunter, Port Stephens and the Central Coast. We’re not just a company; we’re a dedicated team committed to opening a world of possibilities through diversity, inclusion, and the value of employment.

Your Opportunity Awaits

As a Service Relationship Coordinator, you’ll play a key role in building and strengthening referral pathways, enhancing service delivery, and supporting business growth through Castle’s marketing and engagement strategy.

In this role, you will:

- Build and maintain strong relationships with participants, employers, referral partners, and community organisations, identifying opportunities to grow referral pathways and engagement.
- Provide high‑quality information and support to internal and external stakeholders, contributing to service delivery, planning, and continuous improvement.
- Contribute to marketing and engagement initiatives, including campaigns, events, and the development of promotional materials and communications.
- Use CRM systems and business tools to manage relationships, track outcomes, and ensure accurate reporting.
- Navigate complex stakeholder environments, supporting problem‑solving and delivering positive outcomes.

What You’ll Need to Succeed

- Demonstrated experience (3–5+ years) in stakeholder engagement, business development, or relationship management, with the ability to build solid, trusting relationships.
- Proven experience implementing marketing activities, including campaigns, events,



promotional materials and communications.
- A proactive, solution‑focused mindset with strong problem‑solving skills, and the confidence to work both independently and collaboratively.
- Excellent communication skills, including the ability to manage complex or sensitive conversations and build rapport with a range of stakeholders.
- Strong networking skills, with the ability to develop relationships that deliver mutual benefit.
- Experience using CRM systems and business technologies.
- A genuine passion for supporting people and improving outcomes for individuals with disability.
- Relevant qualification (Diploma or higher) or equivalent experience.
- Knowledge of NDIS, inclusive employment services, or willingness to learn.
- Current driver’s licence or access to reliable transport.
- Willingness to obtain a NDIS Worker Check and Working With Children Check.
- Alignment with Castle’s Vision, Purpose and Values.

Why You’ll Love Working With Us:

- Inclusive, supportive workplace culture
- Opportunities to develop skills across engagement, marketing and stakeholder relationships
- Salary packaging benefits to boost your take‑home pay
- Fully maintained company vehicle, laptop and phone.
- Work that makes a real difference in the lives of people with disability

Castle promotes a workplace that actively seeks to include, welcome, and value the unique contributions of all people. We strongly encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Castle also promotes accessibility throughout all hiring campaigns. Please let us know if you require assistance.

Castle’s services operate from the lands of the Darkinjung, Awabakal, Worimi and Wonnarua peoples. We acknowledge the Traditional custodians of the lands where we work and live, and we pay our respects to Elders past and present.

#J-18808-Ljbffr

📌 Service Relationship Coordinator (Newcastle City Council)
🏢 Rgit Australia
📍 Newcastle City Council