Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
As a Customer Service Advisor, you are the face of MMS. Our contact centre provides personal and empathetic customer service to a broad range of clients across multiple platforms, answering queries regarding Salary Packaging and Novated Leasing. You will deliver high‑quality customer service within an inbound contact centre environment through real‑time interactions across phone and digital channels. Within your role you will assist in resolving customer enquiries at first point of contact, balancing service, quality and productivity outcomes.
- Provide first contact resolution across inbound calls and digital channels.
- Identify standard enquiries from complex or high‑risk matters, escalating where required.
- Maintain accurate customer records and case notes to support continuity, compliance and auditability.
- Provide clear and consistent communication, including outcomes, next steps and expected timeframes.
- Handle customer interactions in line with organisational standards, including de‑escalating complaints and meeting performance expectations.
Qualifications
- Experience in a contact centre or customer service environment.
- Demonstrated experience using multiple systems and maintaining documentation.
- A strong customer first mentality.
- Sound judgement and the ability to make decisions.
- The necessary resilience to work in a fast‑paced environment.
Benefits & Perks
- Strong culture and the support of a values‑based recognition program.
- Novated leasing benefits and discounts.
- 12 weeks paid parental leave.
- Comprehensive learning and development opportunities to support your growth opportunities.
- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations.
- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund.
- Exempt Employee Share Plan.
- Volunteer leave and career break.
- MMS Rewards programme.
- Hybrid working and flexibility discussions welcomed.
Equal Opportunity
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply. We value the skills and attributes veterans can bring to our organisation.
Additional Information
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
Contact & Accessibility
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at
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📌 Customer Service Advisor (Melbourne)
🏢 Plan Partners
📍 Melbourne
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