General Manager of National Clinics Operations Lead national clinic operations and shape the future of client-centred care

We are seeking an accomplished and values-led General Manager – National Clinics Operations to lead the performance, consistency and growth of our clinic network across Australia. This is a senior leadership opportunity for a commercially astute healthcare operations leader who can bring people, systems, clinical quality and service excellence together to deliver outstanding outcomes for clients, clinicians and the organisation.

Reporting to the Chief Operating Officer or delegate, you will oversee daily clinic operations nationally, support the integration of new clinics, drive operational transformation, and build a high‑performance culture across geographically dispersed teams. You will work closely with executive, clinical, governance, finance and operational stakeholders to ensure our clinics are safe, efficient, compliant and focused on delivering high-quality, patient‑centred care.

About the Company Empax Centre is a wholly owned subsidiary of Emyria Limited (ASX), one of Australia’s few clinics authorised under TGA’s regulatory pathways to deliver psychiatrist‑led Medication Assisted Therapy care programs. These programs are delivered within a strict clinical governance framework, combining regulated medicine use with extensive psychotherapeutic support for clients with challenging post‑traumatic stress disorder (PTSD) and treatment‑resistant depression (TRD).

Named “Outstanding Clinic” at the 2025 Patients Australia Awards, Empax is committed to safe, ethical, evidence‑guided and trauma‑informed care. We are continuously learning with our patients to refine and innovate care models.

About the opportunity This role is ideal for a strategic, hands‑on and resilient leader who thrives in complex healthcare environments. You will be responsible for ensuring operational excellence across national clinics, standardising systems and processes, improving service delivery, managing performance and supporting sustainable growth.

What you will be responsible for

Providing national oversight of daily clinic operations, ensuring consistency, efficiency and service excellence across all sites.





Developing and implementing operational strategies aligned with organisational priorities and growth objectives and identify areas for improvement.

Standardising processes, policies, workflows and systems to improve quality, productivity and client experience.

Supporting the integration of new clinics and leading change management initiatives across the network.

Partnering with clinical leaders to embed safe, high‑quality practices and support clinical governance standards.

Managing operational KPIs, financial performance and P&L; outcomes in collaboration with finance and executive teams.

Leading, coaching and developing national support and clinic teams to build capability, accountability and engagement, including performance management.

Overseeing workforce planning, retention, succession planning, induction, credentialing and training in collaboration with relevant leads.

Managing escalations, client feedback, complaints, accreditation requirements and health compliance obligations with a continuous improvement mindset.

Preparing operational reports and communicating effectively with internal and external stakeholders.

Communicating with executive management and other stakeholders as required.

About you You are a confident senior operations leader with deep experience in healthcare, ideally across multi‑site or geographically dispersed services. Must be able to travel interstate as required. You combine strategic thinking with practical execution, and you are just as comfortable working with executive stakeholders as you are supporting teams through operational change.

You will bring a strong patient and client focus, sound commercial judgement, and the ability to create clarity, consistency and momentum in a fast‑moving setting. Most importantly, you will be a leader who builds trust,



develops people and fosters a values‑aligned culture of collaboration, accountability, wellbeing and continuous improvement.

What you will bring

A bachelor’s degree in Business, Healthcare Management or a related field.

At least eight years’ senior leadership experience in healthcare, preferably within multi‑site operations.

Demonstrated experience leading large, geographically dispersed teams.

Strong financial and commercial acumen, including budget management and P&L; accountability.

A proven track record in operational transformation, performance improvement and change leadership.

Excellent communication, stakeholder engagement and influencing skills.

Strong problem‑solving, decision‑making and project‑management capability.

A genuine commitment to high‑quality, patient‑centred care and continuous improvement.

Senior national leadership role with genuine scope to shape clinic operations and service delivery.

Opportunity to work with committed clinical, operational and executive teams.

Meaningful work in a healthcare environment focused on quality, safety and client experience.

National remit with exposure to growth, transformation and continuous improvement initiatives.

A collaborative culture that values accountability, wellbeing and high performance.

How to apply If you are ready to bring your operational leadership, commercial acumen and passion for patient‑centred care to a national healthcare role, we would be delighted to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and what you would bring to this opportunity. Or for a confidential discussion contact Angela McGuire amc•••••@emyria.com to arrange a call.

Candidate information Application will include the following questions:

Which of the following statements describes your right to work in Australia?

How many years' experience do you have as a general manager?

Have you completed a qualification in operations management?

How many years of business management experience do you have?

How many years of people management experience do you have?

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📌 General Manager of National Clinics Operations (Perth)
🏢 @
📍 Perth