About us Markinson is the company; MomentumPro is the product. MomentumPro is a leading ERP solution built for the wholesale and distribution industry. Some of the largest players in automotive aftermarket, electrical wholesale and agri-solutions run their businesses on it.

We are a wholly owned subsidiary of Constellation Software Inc. through its operating group Vela APX, which pairs the backing of a global platform with a 35-year local track record.

About the role We are hiring a Head of Service Delivery to run everything we deliver to our customers after the sale: implementation and professional services projects, the engineers who deliver customer-funded work, and the support function. It is a management team seat reporting to the General Manager, leading a team of around 10.

There is a build in this job as well as a run. We are modernising the platform and moving customer environments to the cloud, and this role designs and runs the capability that does it, at a repeatable cadence rather than one heroic project at a time.

What you will be doing

Running a portfolio of concurrent customer projects: implementations, upgrades and enhancements

Owning the engineering effort behind customer-funded and maintenance work, including estimation, allocation and recovery

Building a repeatable capability to migrate complex ERP environments to the cloud, with specialist partners on the technical design

Owning support service delivery, including SLA design, measurement and attainment

Establishing and running our out-of-hours commitments to customers,



including on-call cover and go-live weekends

Leading and mentoring project coordinators, consultants, engineers and support staff

Managing senior customer relationships, steering committees and escalations as part of the management team

What you will bring

A project management professional: formal qualification, and a record of developing coordinators into capable practitioners

Service delivery leadership across both professional services and support

Experience leading software engineers on paid customer work, and the technical literacy to challenge a design or hold a specialist partner to account

Robust ERP knowledge, including how ERP transactions drive accounting outcomes

A track record of running multiple concurrent projects through a structured portfolio approach

Experience of cloud migration programmes, and of managing complex data and demanding customers

Proficiency with AI tools such as Claude in your daily work, and the drive to embed them across a delivery function

Comfort leading a function that carries out-of-hours commitments, including go-live weekends

Australian work authorisation at the time of application

What we offer

A management team seat with real scope, not a caretaker role

Hybrid working, based at Eight Mile Plains in Brisbane

Employee Share Purchase Program and Employee Bonus Program

Ongoing training and development, and access to our Employee Assistance Program

The backing of Constellation Software Inc. and a large network of peer businesses

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📌 Head of Service Delivery (Brisbane)
🏢 Markinson
📍 Brisbane