We’re looking for a dynamic leader to drive the global Aftersales portfolio - Parts, Service, and Asset Management - within our Materials Handling Business Unit. This role is central to strengthening customer relationships, improving equipment performance, and growing recurring revenue. As a key member of the BU leadership team, you’ll shape and deliver a customer‑centric aftermarket strategy, build scalable service systems, and ensure world‑class service quality. You’ll also create strong feedback loops across Sales, Engineering, Project Delivery, and Operations to continuously enhance our OEM offering. About You: Significant leadership experience in aftersales, service, or field operations within materials handling, automation, capital equipment, or similar industrial sectors. Proven ability to develop and implement aftersales strategies that deliver growth and customer satisfaction. Strong understanding of service delivery processes, contract management, and lifecycle asset performance.



Demonstrated ability to lead and develop technical teams across multiple locations, ideally with an international footprint. Experience with CRM, field service management tools, and data-driven service reporting. Willingness to travel domestically and internationally as required. Strategic thinker with the ability to balance commercial priorities and operational realities. Customer-focused leader who can inspire high performance and strong team engagement. Excellent communicator with solid interpersonal and influencing skills. Our Values: At MHM Automation, our diverse operations and wide business spectrum are united by our core values:

Safety First, Teamwork, Customer Focus, Continuous Improvement, and Integrity . Here, every individual has the power to make a difference.

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📌 Head of Aftermarket Services - Brisbane
🏢 MHM Automation
📍 Brisbane