Overview

A fast-growing Australian SaaS company is expanding its customer delivery function and is looking for a hands‑on Delivery Manager to lead complex platform implementation projects for enterprise customers.

The business provides a highly configurable software platform for the payments and finance sector. This is a strong opportunity for someone who enjoys owning delivery outcomes in a software setting where the work is detailed, client‑facing and genuinely business‑critical.

This is not a people‑leadership role, but it will suit someone who can confidently lead cross‑functional teams, manage senior stakeholders and bring structure to complex delivery.

Key Responsibilities

- Own end‑to‑end delivery of customer implementation projects across a complex SaaS/platform environment.
- Manage project plans, milestones, risks, issues, assumptions and dependencies.
- Lead delivery governance, stakeholder reporting and regular customer updates.
- Coordinate internal teams across configuration, data, integrations, testing, release and go‑live readiness.
- Manage scope, priorities, delivery trade‑offs and change requests.
- Build trusted relationships with customer stakeholders and internal delivery teams.
- Identify delivery risks early and drive practical resolution.
- Support UAT, release planning, go‑live and post‑go‑live transition.
- Ensure customer expectations are managed clearly and commercially.




- Work closely with the Delivery Manager Lead to improve delivery consistency and project outcomes.

About You

You will likely have experience as a Delivery Manager, Project Manager, Implementation Manager, Technical Project Manager or Senior Implementation Consultant within software, SaaS, consulting, payments, fintech or enterprise technology delivery.

You do not need to be deeply technical, but you should be comfortable working with technical teams and understanding delivery dependencies across configuration, APIs, integrations, data, testing and release management.

Key Skills and Experience

- Experience delivering software, SaaS, platform or technology implementation.
- Confidence managing project governance, risks, issues and dependencies.
- Experience working with technical, product, BA, QA or implementation teams.
- Commercial awareness across scope, budgets, change requests or delivery trade‑offs.
- Strong communication skills and the ability to create clarity in complex environments.
- A hands‑on delivery style, with strong attention to detail.
- Comfort working in a fast‑moving, growing software business.

Highly Valued Experience

- Payments and financial services or regulated industry experience.
- Experience with complex platform configuration, data migration, APIs or integrations.

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📌 Delivery Manager (City of Sydney)
🏢 White Bay
📍 City of Sydney