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Join Xemplo, a leading provider of workforce management SaaS software, expanding globally. As a key member of our Enablement Team, you’ll drive customer success by ensuring seamless adoption, implementation, and configuration of the Xemplo suite.
You will work with a diverse and talented group of professionals globally. Headquartered in Sydney, Australia, the right professional will have the prospect to work remotely, interfacing to a dedicated tight knit implementation team.
Your previous experience working for a SaaS Provider of Payroll and/or HR Management Software with strong technical experience and a desire to problem solve, investigate and manage solutions will empower you for success in this role.
What You’ll Do (Your Responsibilities)
- Build and maintain strong internal and external relationships.
- Collaborate with business end users, customers, and our dedicated product development team.
- Leverage technical and product expertise to meet customer requirements within defined statements of work.
- Deliver timely, customer-focused implementation outcomes using established systems and processes, utilising contemporary training and collaboration software and solutions.
- Work independently on implementation projects utilising the input and assistance of team members when required.
- Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
- Problem-solve and troubleshoot to diagnose technical issues, aiming for first time resolution
- Support colleagues to promote learning and drive effective and efficient practices
- Ensure successful delivery of Xemplo to new customers
- Ensuring company standards and procedures are followed.
Essential
Who You Are (Your Experience)
- At least 5 year’s experience working with or supporting HR, Payroll, or Time and Attendance solutions
- Professional experience with strong SaaS software knowledge, ideally in workforce management, staffing, recruitment, or payroll including business management or ERP software systems.
- Previous experience as an Implementation Specialist.
- Experience working independently on client projects, using your initiative to find and develop solutions for clients.
- Previous experience working with a SaaS Product Team refining requirements and communicating client requirements and challenges.
- Solid technical and analytical aptitude, specifically in the area of complex, enterprise software applications
- Proven track record of successfully leading customers to a smooth and timely go-live.
- Capable of prioritising key deliverables in line with client expectations and deliverables.
- Technically adept, quick to learn, and adaptable in a supportive team environment.
- Delivery-focused with excellent interpersonal skills to engage customers effectively.
- Prior technical/system support experience in a customer-facing role.
- Solutions focused with strong problem-solving skills.
- Exceptional analytical, communication and teamwork skills.
Preferred
- A confident and professional communication style, both verbal and written.
- A can-do attitude in a rapidly growing and evolving space.
- Resilience and the ability to multitask without compromising quality.
- Work independently and have a solution driven work ethic.
- Highly customer and service orientated attitude.
- Aptitude to take ownership of tasks assigned.
Why Xemplo? Be part of a tight-knit, growing team shaping the future of workforce management globally.
Seniority level
- Seniority level
Not Applicable
Employment type
- Employment type
Full-time
Job function
- Job function
Other
- Industries
Human Resources Services
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📌 Implementation Specialist (Sydney)
🏢 Xemplo
📍 Sydney