Location: Perth, Western Australia, Australia

ServiceNow/ITSM Specialist

Verse Perth, Western Australia, Australia

This range is provided by Verse. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$120,000.00/yr - A$135,000.00/yr

Direct message the job poster from Verse

Tech Recruiter | Helpdesk | Infrastructure | Cloud Technologies | Verse Group

We are seeking an experienced ServiceNow / ITSM Specialist to take ownership of our IT Service Management platform and processes. This is a hands‑on, all‑rounder role suited to someone who enjoys working across configuration, administration, improvement initiatives, and stakeholder engagement.

You will play a key role in ensuring ServiceNow supports efficient service delivery, aligns with ITIL best practices, and continues to evolve with business needs.

Key Responsibilities

- Administer, configure, and support the ServiceNow ITSM platform
- Manage and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB
- Develop workflows, business rules, catalog items, forms, and dashboards
- Support integrations with other enterprise systems
- Maintain data quality, particularly across CMDB and service catalogues
- Act as a subject matter expert for ITSM processes and ServiceNow best practices
- Collaborate with IT teams, vendors,



and business stakeholders
- Provide user support, troubleshooting, and platform optimisation
- Contribute to continuous service improvement initiatives

Skills & Experience

- Proven experience working with ServiceNow ITSM in a hands‑on role
- Strong understanding of ITIL processes and service management frameworks
- Experience with ServiceNow administration, configuration, and customisation
- Experience with reporting, dashboards, and performance metrics
- Ability to work across technical and non‑technical stakeholders
- Self‑starter with solid problem‑solving skills

Desirable (Nice to Have)

- ServiceNow certifications (CSA, CIS-ITSM or similar)
- Experience with additional ServiceNow modules (e.g. ITOM, HRSD, CSM)
- Experience in enterprise or regulated environments
- Exposure to Agile or DevOps ways of working

Why Join Us?

- Work in a varied, hands‑on role with real ownership of the platform
- Opportunity to influence ITSM maturity and best practice
- Supportive team environment with ongoing learning opportunities
- Competitive salary and flexible working arrangements

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

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📌 ServiceNow/ITSM Specialist (Western Australia)
🏢 Verse
📍 Western Australia