Senior CloudOps Engineer

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. We partner with clients and communities to build a better tomorrow.

Responsibilities

You will serve as a Level 3 escalation point for AWS infrastructure, platform, and application-related issues. Your day‑to‑day duties include:

- Designing, implementing, and supporting highly available, scalable, and secure AWS solutions.
- Optimising AWS environments for clients operating within Microsoft‑centric ecosystems (e.g., Windows Server, Active Directory, Azure integrations).
- Providing performance, security, and cost optimisation recommendations for cloud services.
- Leading incident response, problem management, and root cause analysis for critical issues.
- Developing code, shaping requirements, and deploying solutions while setting up best engineering and quality practices.
- Driving automation and infrastructure‑as‑code using tools such as CloudFormation or Terraform.
- Participating in Ops and after‑hours production support (24/7 roster‑based on call).

Qualifications

Technical Expertise:

- Strong experience in AWS (EC2, S3, RDS, VPC, IAM, Lambda, etc.)
- Solid understanding of networking concepts (VPNs, Direct Connect, DNS, hybrid architectures)
- Experience supporting Windows and/or Linux workloads in AWS
- Solid scripting and automation skills (PowerShell, Python, Bash)
- Hands‑on experience with monitoring and logging tools (CloudWatch, Splunk, LogicMonitor, etc.)
- Experience with Infrastructure‑as‑Code (Terraform or CloudFormation)
- Strong grasp of cloud security best practices and compliance frameworks

Operational & Support Experience:





- Proven experience in managed services or enterprise support environments
- Strong background in Level 3 support / escalation handling
- Demonstrated ability to troubleshoot and resolve high‑pressure production issues
- Experience with ITIL practices (certification highly regarded)

Consulting & Stakeholder Skills:

- Excellent communication and stakeholder engagement skills
- Ability to translate technical issues into business‑relevant insights
- Strong collaboration skills across engineering, operations, and client teams
- Proactive mindset with a focus on continuous improvement and automation

Desirable:

- Experience working in regulated environments (e.g., PSPF or similar frameworks)
- Exposure to Azure integrations within AWS ecosystems

Benefits

NCS Australia offers paid parental leave, well‑being initiatives, discounted health insurance, and discounts on various products and services. Employees are recognised and rewarded for high performance and supported through career development programmes, industry and partner training, special interest groups, and an AI‑driven learning platform.

Equal‑Opportunity Employment

NCS Australia is an equal‑opportunity employer and is committed to valuing and supporting our people and communities. We encourage applications from all sectors of the community and strongly support applications from Veterans, Aboriginal and/or Torres Strait Islander community members.

We support adjustments throughout the recruitment process and during employment, actively encouraging people with disability to apply.

Work Rights and Background Checks

Applicants must have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

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📌 Senior CloudOps Engineer - AWS -Microsoft/Linux (City of Sydney)
🏢 Ncs Group Australia
📍 City of Sydney