Overview

Melbourne | Permanent Opportunity

A well‑established and growing financial services organisation is seeking an experienced Team Leader - Credit to lead a high‑performing credit assessment team within its lending operations.

This role is responsible for delivering high‑quality credit decisions and processing outcomes that support responsible lending, operational efficiency and an exceptional broker and customer experience. It is a hands‑on leadership position for someone who combines strong credit expertise with people leadership capability and a proactive, solution‑focused mindset.

The Opportunity

Reporting to Senior Leader - Credit, you will lead and develop a specialist credit team responsible for end‑to‑end credit assessment and decisioning. You will play a key role in balancing risk, service and productivity while supporting complex lending decisions and contributing to continuous improvement across credit workflows.

This is an ideal opportunity for an experienced credit leader who enjoys coaching teams, managing risk, and driving consistent, high‑quality outcomes in a high‑volume environment.

Key Responsibilities

- Lead, coach and develop a credit assessment team to deliver quality, productivity and behavioural expectations
- Provide day‑to‑day leadership through 1:1s, coaching sessions, performance reviews and development planning
- Oversee daily workflow, queues and prioritisation to ensure service levels and turnaround times are achieved
- Support escalated credit decisions, complex cases, policy interpretation and exceptions
- Ensure credit assessments and processing align with responsible lending obligations, AML/CTF and regulatory requirements




- Monitor quality assurance results and key risk indicators, taking corrective action where required
- Act as a key escalation point for brokers and internal stakeholders, resolving issues efficiently and professionally
- Collaborate with Sales, Risk and Operations teams to improve processes, capacity and customer outcomes
- Monitor performance metrics and use insights to drive efficiency, quality uplift and continuous improvement

About You

You are a confident credit leader with deep technical knowledge and a collaborative leadership style. You thrive in fast‑paced, high‑volume environments and are comfortable making and supporting complex credit decisions while developing others.

Key Requirements

- Proven experience leading and coaching a credit or operations team (2+ years desirable)
- Strong background in credit assessment and decisioning within financial services
- Minimum 5 years' specialist credit experience, including holding a Delegated Commitment / Approval Authority of up to $3m
- Experience managing escalations and complex lending scenarios in a high‑volume environment
- Strong understanding of risk, compliance and regulatory frameworks
- Excellent communication and stakeholder management skills
- Certificate IV in Business Operations (desirable)

What s on Offer

- Permanent leadership role within a respected financial services organisation
- Supportive, collaborative leadership environment
- Opportunity to influence credit quality, team capability and operational performance
- Explicit scope for ongoing development and career progression

Apply Now

If you9re a credit leader who enjoys coaching teams, managing risk and delivering consistent, high‑quality outcomes, we love to hear from you.

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📌 Team Leader- Credit Assessment (Melbourne)
🏢 Sustainrecruit
📍 Melbourne