As Corporate Concierge, this role delivers an exceptional resident and visitor experience in every interaction, whilst delivering a range of on‑site workplace services. With a focus on anticipating needs, listening to residents and visitors, and making every interaction simple, effective, and quick.
Job Description
About the role:
This role will be responsible for leading and delivering workplace services, ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements. Key accountabilities include:
- Meet and greet visitors proactively in a timely manner.
- Manage reception services to ensure a positive customer experience.
- Announce arrival of guests.
- Accountable for workplace operations.
- Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre are clean and used correctly.
- Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues.
- Ensure locker and parking data integrity is maintained.
- Coordinate meetings and events, working with contractors such as security, cleaning,
and catering to meet event requirements.
- Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.
About you:
- Strong reception or hospitality/customer service background.
- Professional verbal and written communication skills.
- Ability to multi‑task.
- Demonstrate a common‑sense approach to problem‑solving.
- Minimum completion of Higher School Certificate.
Why join Cushman & Wakefield?
- Being part of a growing global company.
- A truly diverse and inclusive workplace.
- A promote‑from‑within culture with opportunities to develop and grow.
- A supportive and flexible environment.
- Commitment to providing work‑life balance in an inclusive, rewarding environment.
- Focus on technology and autonomy to help achieve career ambitions.
As an equal chance employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.