KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving over 80,000 merchants across Hong Kong, Singapore, Japan, and Australia , we help small and medium-sized businesses grow through a one-stop platform for financial management, operations, and digital transformation.

In 2024, KPay secured USD 55 million in Series A funding — the largest fundraising globally in the payments sector that year.

About the Role

We are hiring a Field Technical Support Specialist to support merchants across Australia.

This is a hands-on, field-based role focused on ensuring merchants are successfully onboarded, set up, and fully operational on KPay’s platform and payment solutions.

You will be the face of KPay on the ground , working directly with merchants to provide installation support, troubleshoot issues, and ensure a smooth and reliable experience from onboarding through to live operations.

This role requires strong ownership, excellent communication skills , and the ability to stay calm and effective under pressure in real-world customer environments.

Key Responsibilities

- Provide on-site support to merchants for onboarding, setup, and activation
- Assist with installation and configuration of payment terminals and merchant systems
- Troubleshoot hardware, software, and payment-related issues in the field
- Ensure merchants are successfully activated and able to transact smoothly
- Act as the primary on-the-ground contact for assigned merchants
- Record and maintain accurate updates in CRM and internal systems
- Escalate complex technical or operational issues to internal teams when required




- Follow up proactively to ensure timely resolution of merchant issues
- Build strong, trust-based relationships with merchants through professional on-site engagement
- Ensure high-quality service delivery and a seamless merchant experience

What We’re Looking For

- 0–3 years of experience in customer support, field support, technical support, operations, or retail/merchant services
- Fresh graduates are welcome to apply
- Strong communication and interpersonal skills
- High ownership mindset — takes responsibility end-to-end
- Comfortable with a field-based role involving regular travel
- Strong problem-solving ability and practical, hands‑on thinking
- Calm, reliable, and able to perform under pressure in real customer environments
- Strong customer-first attitude with professional on-site presence
- Full working rights in Australia

Nice to Have

- Experience in payments, POS systems, fintech, or merchant services
- Field service, installation, or hardware troubleshooting experienceFamiliarity with CRM or ticketing systems
- Basic technical understanding of devices, networks, or systems setup

Why Join KPay?

- Join one of APAC’s fastest-growing fintech companies
- Be the frontline representative bringing KPay solutions to real merchants
- High ownership role with autonomy in the field
- Direct exposure to operations, product, and merchant experience teams
- Solid career progression into Merchant Operations, Field Operations, or Technical Support leadership paths
- Market-competitive salary and performance-based incentives

Join us and play a key role in delivering seamless, reliable payment experiences directly to merchants across Australia.

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📌 Technical Support Associate (Melbourne)
🏢 KPay Group
📍 Melbourne