We’re seeking a Night Guest Service Agent to join our front office team at Oaks Melbourne on Collins Hotel . This full-time role is perfect for a hospitality professional who enjoys working independently, delivering excellent guest service, and ensuring smooth overnight operations.
What you’ll do
- Welcome and assist guests with check-in, check-out, and enquiries
- Handle overnight reception duties, including reservations and payments
- Monitor hotel security and complete nightly audits
- Provide friendly, professional service to ensure a positive guest experience
- Work closely with other departments to ensure seamless operations
Qualifications
- Previous experience in front office or customer service (hospitality preferred)
- Strong communication and problem-solving skills
- Ability to work independently and manage overnight responsibilities
- Qualified presentation and attention to detail
- Flexibility to work overnight shifts, weekends, and public holidays
Why join us
- Career development and global opportunities with Minor Hotels
- Staff discounts across our hotel network, dining, and partner brands
- Supportive and friendly team environment
- Work in the heart of Melbourne CBD at a leading hotel
Additional Information
- Career Growth : Learning and development programs to boost your career.
- Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks : International accommodation discounts across our hotel brands.
- Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences : Discounted entertainment and activities.
- Banking and Insurance : Exclusive health insurance offers and workplace banking benefits.
- Generous Leave : Parental and birthday leave.
- Wellness Boost : EAP and tailored wellness support.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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📌 Night Guest Service Agent (Melbourne)
🏢 Oaks Hotels, Resorts and Suites
📍 Melbourne
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